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Thread: Microsoft Visual C++ Runtime Library

  1. #1
    craiglea Guest

    Default Microsoft Visual C++ Runtime Library

    My daughter has ZA on her laptop at University, and when she is online, it has started to display an Error Message titled as above, and says the following: "The following application has requested to shut down in an unusual way - c:\WINDOWS\system32\ZoneLabs\vsmon.exe".
    Ther is only one option which is 'OK' and this then shuts down ZA as well as the internet connection.Only by restarting the laptop is it possible to restart ZA as well.
    Anyone with thoughts on this please - she is in her final year and needs this to go away!!!.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:

  2. #2
    ad_hock Guest

    Default Re: Microsoft Visual C++ Runtime Library

    Try reseting the ZA data base to see if it solves the problem.The customizations will be lost and she needs to built a fresh data base from scratch.Follow this link how to do that.

    Meanwhile look at the event viewer (start-control panel-administrative tools-event viewer and in this type application)what does it say?
    Best regards

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