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Thread: Anti-Spyware cannot patch spyware database

  1. #1
    rcm Guest

    Default Anti-Spyware cannot patch spyware database

    What's up with this?
    All of a sudden while getting my updates, this message pops up.
    No problem with anti-virus.
    It's been like this now for about a week or two.
    I'm running v6.5.737.000 of ZA Security Suite.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    para_peter Guest

    Default Re: Anti-Spyware cannot patch spyware database

    have the same problem - reinstall does not solve !

    ver. 6.5.737.000 antispyware engine: 5.0.83.0 dat file 01.200701.880
    on xp pro

  3. #3
    rcm Guest

    Default Re: Anti-Spyware cannot patch spyware database

    And the boilerplate responses in broken English from ZA are totally useless.
    ZA is going to the dogs FAST.

  4. #4
    it Guest

    Default Re: Anti-Spyware cannot patch spyware database

    try booting in safe mode open za and update in safe mode

  5. #5
    para_peter Guest

    Default Re: Anti-Spyware cannot patch spyware database

    hi,

    thanks for the tip - but how use dial-in in protected mode - the devil made me buy this HP notebook

    just found a other solution for my problem

    step 1: delete the directory \window\system32\zonelabs\update
    step 2: go online - run all update - on patch error verify at \window\system32\zonelabs\update a zip-file antispyware......zip
    step 3: reboot in safe mode, start zonelabs, goto antivirus/antispyware tab, disable antivirus (mark off)
    step 4: run update - i have now anti-spyware engine version 5.0.83.0 with dat 01.200702.935
    step 5: activate abtivirus

    reboot and run update to verify "up to date"

    sorry about my english
    greetings, pedro

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