Shortly after updating ZA, my system went haywire. Startup takes quite a long time, and right after the welcome screen, every time, I get an error message "explorer.exe has encountered a problem and needs to close." the only option is "close", so I click on that.
The majority of the time, a minute or two after the "explorer.exe" error message, I receive a second error message: "Dr. Watson Postmortem Debugger has encountered a problem and needs to close." Again, the only option is to click on "close." If I do that, the ONLY thing I can do is hit ctl+alt+del and open up Task Manager, then restart or shut down the system from there. Nothing else functions. Once or twice, the entire system has frozen.
The few times when Dr. Watson doesn't crash, I am able to open Task Manager and restart explorer.exe.
I have attempted a system restore, but the two times I tried that, it failed.
I don't have ANY other spyware, antivirus, or firewall software installed.
I haven't tried uninstalling ZA yet, but I'll try that tonight. the system starts up fine in safe mode, so I'll be doing that to uninstall ZA.
I would appreciate any other suggestions, though.
Dell Optiplex (don't remember which one)
Intel Pentium 4, 2.4 Ghz
1 Gb Ram
Windows XP Professional SP2
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite