I have run Zone Alarm free version for many years and have always been impressed.
So a couple of days ago I decided to buy a three user licence for Zone Alarm Security Suite.
It looks good but I have had two issues that have really annoyed me and I can't seem to get a mail to support about it.
I am getting the following error when I run a virus scan.
Application error vsmon.exe
The instruction at "0x7c901010" referenced memory at "0x01c6d8fc". The memory could not be read
Click ok to terminate the program.
This comes up again when you click the ok button.
The result is that the scanner then goes into a loop using 50% of my resources and my whole
system has to be restarted.
I have followed the advice in your instant support machine and this has not fixed the error.
I am a brand new customer and its a little disappointing that I can't get the product to work properly.
Here is my system details:
Windows XP5.1 (Build 2600) Service Pack 2
Intel(R) Pentium(R) 4 CPU 3.20GHz
Realtek AC97 Audio
NVIDIA GeForce 6200 TurboCache(TM) | NetMeeting driver | RDPDD Chained DD |
800 X 600
SiS 900-Based PCI Fast Ethernet Adapter - Packet Scheduler Miniport |
CD / DVD Drives:
DVD RW DW-Q28A
EPSON Stylus Photo R200 Series
COM1 | COM2 | COM4 |
3 Button Wheel Mouse Present
189.9GB | E:
Hard Disks - Free:
159.3GB | E:
Detected: 4 host controllers.
Detected: 1 host controllers.
Phoenix Technologies, LTD
AC Power Status:
AT/AT COMPATIBLE | 01/17/05 | AWARD
- 42302e31 |
GMT Standard Time
(On my laptop the programme reverted to a free version despite my setting it up properly.
I had to reinstall all over again.)
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite