Hi


I have run Zone Alarm free version for many years and have always been impressed.
So a couple of days ago I decided to buy a three user licence for Zone Alarm Security Suite.


It looks good but I have had two issues that have really annoyed me and I can't seem to get a mail to support about it.


I am getting the following error when I run a virus scan.

Application error vsmon.exe


The instruction at "0x7c901010" referenced memory at "0x01c6d8fc". The memory could not be read
Click ok to terminate the program.
This comes up again when you click the ok button.
The result is that the scanner then goes into a loop using 50% of my resources and my whole
system has to be restarted.
I have followed the advice in your instant support machine and this has not fixed the error.
I am a brand new customer and its a little disappointing that I can't get the product to work properly.
Here is my system details:
Windows:














Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer:




6.0.2900.2180
Memory (RAM):









2047 MB
CPU Info:













Intel(R) Pentium(R) 4 CPU 3.20GHz
CPU Speed:












3188.0 MHz
Sound card:











Realtek AC97 Audio
Display Adapters:





NVIDIA GeForce 6200 TurboCache(TM) | NetMeeting driver | RDPDD Chained DD |
Screen Resolution:




800 X 600
Network:














Network Present
Network Adapters:





SiS 900-Based PCI Fast Ethernet Adapter - Packet Scheduler Miniport |
CD / DVD Drives:






G: SONY


DVD RW DW-Q28A

|
Default Printer:






EPSON Stylus Photo R200 Series
COM Ports:












COM1 | COM2 | COM4 |
LPT Ports:












LPT1 |
Mouse:
















3 Button Wheel Mouse Present
Hard Disks:











C:
189.9GB | E:
189.9GB |
Hard Disks - Free:




C:
159.3GB | E:
158.8GB |
USB Controllers:






Detected: 4 host controllers.
Firewire (1394):






Detected: 1 host controllers.
PCMCIA (Laptops):





Not Installed
Manufacturer:









Phoenix Technologies, LTD
Product Make:










Serial Number:









AC Power Status:






OnLine
BIOS Info:












AT/AT COMPATIBLE | 01/17/05 | AWARD
- 42302e31 |
|
Time Zone:












GMT Standard Time
Battery:














No Battery
Motherboard:










Modems:

















(On my laptop the programme reverted to a free version despite my setting it up properly.
I had to reinstall all over again.)

Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite
Software Version:7.0