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Thread: True Vector issues after 4 hours

  1. #1
    dennisdk Guest

    Default True Vector issues after 4 hours

    I have been using ZA Free for a couple of years without any issues, but after upgrading to Version 7 I'm experiencing the following issue:

    After a couple of hours (appr. 4) of running, the computer gives either one of the following errors:
    Microsoft Visual C# runtime library
    Runtime error Program H:\windows\system32\zonelabs\vsmon.exe
    This app has requested the runtime to terminate it in a unusual way.....


    The true vector internet monitor has shut down, do you wish to restart it?

    After clicking 'yes', this message keeps on repeating.

    The only way to get out of this is, is by restarting the PC.

    What I've done sofar, following suggestions from this forum:
    - Did a complete /clean install of Zonealarm and after that re-installed the latest version (including deleting directories like internet logs before reinstalling (actually, there are several descriptions for a full de-install on this forum, I tried 3 versions)
    - Checked if I had the latest version of the runtime libraries (through )

    What I use on my PC:
    - Windows XP Pro
    - Microsoft office 2003, including outlook
    - IE 6
    - logitech webcam (also found something about that on this forum, followed those instructions too)
    - Symantec antivirus

    I have another PC with a similar configuration, without any problems.

    Any suggestions where else I could look to solve this issue?


    Operating System:Windows XP Pro
    Product Name:ZoneAlarm (Free)
    Software Version:7.0

  2. #2
    dkoedo Guest

    Default Re: True Vector issues after 4 hours


    I've the same problem in my environment.

    PC running with:

    Win XP + SP2 + all updates up to now.

    The system eventlog shows the error no. 7034.

    Following is the error that HP port resolver can't be started because of a lack of system ressources (DCOM server could not be started, error 10000).

    Complete uninstall, restart and new installation of ZL doesn't help.

    A hint from tool support : reregister the HPBPRO.exe: HPBPRO.exe - RegServer

    If this doesn't help, run HPBPRO.exe -Service


    Detlef Koester

  3. #3
    dennisdk Guest

    Default Re: True Vector issues after 4 hours

    I was able to solve the problem yesterday by upgrading ZA to the newest version that has come available recently (7.36 from the top of my head). Since I have installed that version the issue has not occurred anymore.

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