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Thread: srescan.sys---Blue Screen & ZA ISS version 7

  1. #1
    serious_tom Guest

    Default srescan.sys---Blue Screen & ZA ISS version 7

    I've had this twice now since installing ZA SS7 (EDIT) Make it Three times !
    All three times it has happened when I double click my Mozilla ThunderBird icon.
    I have the latest version of it but I am going to reinstall ThunderBird to see if it helps.
    (EDIT) Tried uninstalling ThunderBird from the Add/Remove but it just hangs and doesn't do anything.
    Not sure what I should do now.

    A problem has been detected & Windows has been shut down to prevent damage to your computer :
    Page_Fault_In_NonPaged Area
    Technical Info
    ...Stop : 0x00000050(0xF000E82E,0x00000000,0xF71F4355,0x0000 0000)

    srescan.sys-Address F71F4355 base at F71EE000, Date stamp 459e1537

    It seems there might be more people with the same problem here :

    http://forum.zonelabs.org/zonelabs/b...ssage.id=61453

    Operating System: Windows XP Home Edition
    Product Name: ZoneAlarm Internet Security Suite
    Software Version: 7.0

    Message Edited by Serious_Tom on 01-18-200710:57 AM

    Message Edited by Serious_Tom on 01-18-200710:58 AM

    Message Edited by Serious_Tom on 01-18-200711:19 AM

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: srescan.sys---Blue Screen & ZA ISS version 7

    PLEASE go to the following thread and PLEASE FOLLOW THE EXACT INSTRUCTIONS, THANKS.

    http://www.nohold.net/noHoldCust25/P...bsodcrash.html

    If people don't report BSOD's and provide information, it'll never get fixed.
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. #3
    serious_tom Guest

    Default Re: srescan.sys---Blue Screen & ZA ISS version 7

    I emailed them, luckily ThunderBird worked this time.

  4. #4
    serious_tom Guest

    Default Re: srescan.sys---Blue Screen & ZA ISS version 7

    I haven't heard a word from them, even a simple acknowledgment that they received my email.
    In the mean time since I couldn't uninstall ThunderBird I installed over the top of the other.
    It installed fine and at the end was a screen to launch ThunderBird now and I clicked it and immediately was given the Blue Screen with the same error !
    There are other posts here with the same srescan.sys problems in different area's of the forum here and this is the response another frequent contributer received ( copy and pasted from different thread )

    I reported it and they seemed to not take it very seriously. Here's what they wrote:

    "Thank you for contacting Zone Labs Technical Service.

    From what I read, you are had a random error on reboot. I apologize
    about the inconvenience that you are having.

    If the software is running I am sure it was a random error on reboot. Run
    the software a bit longer make sure there are no more errors on reboot of
    the machine.

    If my answer did not resolve your issue, or you would like further
    assistance on this issue, please reply to this email. By replying, and
    leaving the subject line intact, your response will come directly to me. If
    you have a separate issue you would like assistance with, please submit a
    new request using the website at http://www.zonelabs.com/tsform .

    Thank you for choosing Zone Alarm,
    Jesse
    Technical Support
    Zone Labs,
    A Check Point Company"

    I wrote back to them, saying that I wasn't the only one having this error and it sure doesn't make ZA look very good to have this type of serious fault on a new install. I assume what I got was a standard boiler-plate response. But, you'd think that someone over there would this type of thing was important.

    (name removed)

  5. #5
    wilisp Guest

    Default Re: srescan.sys---Blue Screen & ZA ISS version 7

    I too have received this BSOD (re: srescan.sys) about 5 times since I installed ZA 7.0 4 days ago. It comes when I first boot the computer--I will write down and note the details the next time it happens. However, I suspect it is not uncommon. Hopefully it will be addressed...I look forward to hearing hour your claim is resolved.

    Good luck...

  6. #6
    serious_tom Guest

    Default Re: srescan.sys---Blue Screen & ZA ISS version 7

    I finally did get a reply in the afternoon of the 19th. It simply said and this is the COMPLETE response :

    Are you running System Mechanic?

    I am not and I told them so in the reply, plus I've had a few more Blue Screens since. I haven't received anything more from them but I'll let you know if I do.

  7. #7
    wilisp Guest

    Default Re: srescan.sys---Blue Screen & ZA ISS version 7

    Thanks,
    I am running system mechanic 6.0 on my computer--but in your case that doesn't seem to be the problem. I will wait for it to happen again and post complete error message at that time. Thanks again...

  8. #8
    silver66 Guest

    Default Re: srescan.sys---Blue Screen & ZA ISS version 7

    Same thing here. I Will be Uninstalling this BETA product. Checkpoint still has not learned their lesson. What a bunch of idiots...

  9. #9
    esman Guest

    Default Re: srescan.sys---Blue Screen & ZA ISS version 7

    I also have had several BSOD (STOP code 0x00000050 involving srescan.sys) - since installing ZA free v 7.0.302.000. I have filed a report to the Submit_info e-mail address. I hope they fix this soon.

    Message Edited by esman on 01-23-200704:39 PM

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm (Free)
    Software Version:7.0

  10. #10
    Join Date
    Jun 2004
    Posts
    320

    Default Re: srescan.sys---Blue Screen & ZA ISS version 7

    For ZA free, you can uninstall srescan.sys without affecting ZA free firewall
    functionality (I don't use mailsafe, so I don't know if that is affected, but I doubt it).
    1. In normal mode, device manager show hidden devices, plug and play: disable srescan2. Restart in safe mode, device manager show hidden devices, plug and play: srescan properties, driver tab, change start type to manual3. Restart in normal mode, device manager show hidden devices, plug and play: uninstall srescan4. Restart in safe mode, Regedit: In HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es, delete srescan, repeat for other control sets. Windows Explorer, move srescan.sys out of C:\WINDOWS\system32\ZoneLabs5. Restart in normal mode.
    I would not recommend this for any ZA product that includes Antivirus.

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