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Thread: CONSTANT symantec security alert I think I allowed something I shouldn't have

  1. #1
    kitten Guest

    Default CONSTANT symantec security alert I think I allowed something I shouldn't have

    Help, I'm new and far from a PC whizz - Since downloading free zone alarm, struggling to type due to this pop up constantly all over my screen. Think I allowed access to something I shouldn't have, is there anyway I can undo that? Or any other ideas?

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: CONSTANT symantec security alert I think I allowed something I shouldn't have

    What are the Popups? Are these ZA or Symantec popups? What do these say? What doyou do with them?

    Oldsod
    Best regards.
    oldsod

  3. #3
    kitten Guest

    Default Re: CONSTANT symantec security alert I think I allowed something I shouldn't have

    Hi, I am having odd pop ups like Casino stuff which I just close. I intitially accidently clicked on something asking if I wanted to block pop up's, and that's when all my problems started. The main problem is this one says Security Alert - symantec - your computer is at risk in the following areas, virus protection is out of date etc, telling me to switch on Norton Anti Virus (But I now have AVG free which is up to date). There is a tick box and an ok option, but it does not respond to either and just stays there. I have opened task manager on my computer and it will not allow me to end the task. It is obviously a virus. I have downloaded AVG free spywhere and Anti-root kit and re-booted my pc but it has not resolved the problem (It is not detecting this virus!) Any advice much appreciated.

  4. #4
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: CONSTANT symantec security alert I think I allowed something I shouldn't have

    Kitten

    The Casino popups sounds like some form of adware. This can be removed by some scanners such superantispyware (freeware) or others.

    The security alerrt is not from the Windows Security Center?

    If you did have symantec installed, uninstalled and have some remmants, then download a symantec cleanup tool from here.

    The AVG antispyware and AVG antirootkit is installed. OK
    This AVG - is this just the antispyware or is this the antivirus editions?
    I mean did you install the AVG antivirus on the PC or do you have any antivirus installed, not just antirootkits or antispyware?

    Oldsod
    Best regards.
    oldsod

  5. #5
    naivemelody Guest

    Default Re: CONSTANT symantec security alert I think I allowed something I shouldn't have

    Simple questions:For first time users of ZoneAlarm -[*][*]

    1- have you properly un-installed any previous firewall and/or anti-virus?? = this needs to be done - http://forums.zonelabs.org/zonelabs/...message.id=154
    . Most new pc/laptops come with pre-installed security software, which should be properly un-installed prior to installing any ZoneAlarm firewall product. The use of the Removal Tool does make a difference, instead of the Windows Add/Remove method. Thesecurity alerts from Symantec/Norton may be real pop-ups - as the updater from Norton
    may
    not be
    un-installed properly if you had used the Windows Add/ Remove or if you had just left Norton expire without un-installing at all. If you still have Norton Security software >
    PLEASE USE THE NORTON REMOVAL TOOL - as described in the link above 154.<hr>Just One, Not Two -- Never use two software firewalls at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<hr>Just One, Not Two -- Never use two anti-virus products at the same time. Completely uninstall one before installing another. Use the vendor's uninstall utility or if not available, use the Windows XP add/remove software tool in the control panel.<hr>If your PC is already infested with spyware and adware, resist the temptation to succumb to impulse buys of anti-spyware products that you see on the Net, esp. those included in the &quot;rogue/suspect&quot; list on this page or advertised on Google. Instead, you can get help online from a corps of savvy volunteers who specialize in busting spyware.<ul>[/list]<ul>[/list][/list]

    To get help with a spyware infestation:<div align="center">1. Clean your PC as best you can


    <p align="center">Download and run one (or all) of these free anti-spyware scanners and remove whatever spyware and adware it finds.
    <div align="center">Ad-aware Personal Edition


    AVG Anti-Spyware


    Windows Defender



    {Spybot Search &amp; Destroy=
    http://www.safer-networking.org/en/home/index.html
    }


    SUPERAntiSpyware<p align="center">You should also scan and clean your computer with whatever anti-virus program you happen to have installed on your computer. If you don't have an anti-virus program, you can scan your computer with one of these online anti-virus scanners:<div align="center"><a href="http://www.**bleep**.com/scan/license.php" target="_blank">Bit* De*Fend*er
    ScanOnline
    </a>


    Microsoft Malicious Software Removal Tool



    ewido online scan Command on Demand



    Panda ActiveScan


    Trend Micro Anti-Spyware for the Web eTrust AntiVirus Web Scanner




    Trend Micro HouseCall(ActiveX)
    McAfee FreeScan



    Trend Micro HouseCall(Java)
    <p align="center">... or download and run one of these free standalone virusremoval tools:<div align="center">*A*va*s*t ! Virus Cleaner


    Microsoft Malicious Software Removal Tool


    Dr.Web CureIt!






    AVG vcleaner



    Panda PQRemove


    McAfee AVERT Stinger Sophos SAV32CLI
    <div align="center">


    2.
    <p align="center">Visit a spyware removal forum &lt;&lt;&lt;<div align="center">


    <p align="center">Once you've cleaned your PC as best you can, visit one of the following spyware removal forums:<div align="center">SpywareInfo
    Spybot S&amp;D


    Aumha



    SpywareBeware


    Bleeping Computer



    Spyware Warrior
    CastleCops


    Tech Support Guy


    Cexx.org<p align="center">TomCoyote
    <div align="center"><hr><div align="center">Follow the instructions for posting a HijackThis! log<div align="center">Most of the above forums will request that you post a HijackThis! log. HijackThis! (HJT) is a free program that will scan key system settings on your PC and generate a plain text log that you can copy and paste into a post. The volunteers at the above forums will examine that HJT log and recommend a course of action to fix your PC. HijackThis! can be downloaded from HERE.


    Each forum has its own set of instructions and procedures for requesting help and posting a HJT log, so abide by the requirements of the forum you're visiting. Also, do not attempt to use HJT on your own to fix problems. Let one of the expert volunteers examine your HJT log and advise you on what to fix.<hr>See this &gt;
    http://www.spywarewarrior.com/rogue_...are.htm#online
    .<hr>See this nice site for more info &gt; http://www.firewallguide.com/index.html<hr>My tips: you can buy (only) one of the better anti-spyware software:<div align="center">
    <div align="center">1- Webroot SpySweeper (without anti-virus/firewall).

    Click here&gt; Spy Sweeper
    .


    {or you may even try to get a free version - see &gt;
    http://forums.zonelabs.org/zonelabs/...ssage.id=17578
    }<div align="center">
    <div align="center">2- PCTools SpywareDoctor (without anti-virus). Click here &gt; Spyware Doctor .<div align="center">
    <div align="center">These two items have a proven track record with offering good anti-spyware protection, and as a class offer better protection than the free products mentioned above.<div align="center"><hr>Other suggestion get McAfee SiteAdvisor for 'free' - a simple search toolbar that will provide 'free' ratings/info all the sites you explore. Click here &gt;


    www.siteadvisor.com
    .<hr>:8}NaiveMelody NYC 1-2-08 - Tighter, Tighter - Alive &amp; Kicking









    Message Edited by NaiveMelody on 01-03-2008 08:34 PM

  6. #6
    kitten Guest

    Default Re: CONSTANT symantec security alert I think I allowed something I shouldn't have

    Thanks for yor help. It seems I had two firewalls, even though one was inactive it was causing all sorts of problems. Deleted it now. Still having the odd pop up but I can live with that - strange as I have google pop up blocker tool bar!
    Thanks again

  7. #7
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: CONSTANT symantec security alert I think I allowed something I shouldn't have

    The popup you are experiencing is not from the browser popup, but it is installed in the PC - this is more than likely a Browser BHO or some form of Adware or CWS. The google popup blocker or any popup blocker can not stop this.

    This malware should be removed. It is stealing your information or passwords or details ... or causing more infections that will be very trouble some... or reporting all your activities.

    This most definitely has to be removed and fast!

    Oldsod
    Best regards.
    oldsod

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