hi it works fine when zone alarm is shut down.
i tried this below
1.) Hold down the Ctrl and Shift keys together
2.) Right click on the ZA icon near your clock
3.) Choose 'Reset' from the box that comes up
4.) Choose Yes on the Reset Settings dialog box
5.) When prompted, choose OK to restart your system
6.) Follow the on screen configuration prompts after reboot
this stopped the error message appearing but she only has the option to save not open attachments,so only a little better but not resolved