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Thread: zone alarm problem

  1. #1
    cdtplug Guest

    Default zone alarm problem

    dont know if anybody else is having this problem, have the latest version of zone alarm internet security installed on an xp pc and when i try to open attachments from email i get an error message from windows saying user does not have permission to open file. turn internet security and it works fine. user account has admin rights so not that
    any help appreciated

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: zone alarm problem

    Hi!probably you have turned ON ZA Mobile Control that usually is turned OFF by default.To resolve your issue go to the ZA privacy control tab ---> under the Mobile Control section click on "custom" then UNcheck "block mime-type integrated objects"See here a tutorial on how to use the privacy options in ZA:http://zonealarm.donhoover.net/privacy.htmlCheers,Fax

    Message Edited by fax on 02-08-2008 10:18 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    cdtplug Guest

    Default Re: zone alarm problem

    thanks will try that

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: zone alarm problem

    You're welcome!Report back on the results.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    cdtplug Guest

    Default Re: zone alarm problem

    still no joy

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: zone alarm problem

    Hi!
    what you have done exactly?

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    cdtplug Guest

    Default Re: zone alarm problem

    it was a clean install of zone alarm and it was on a friends pc and they just can not open any attachments in email. they can save them then open but thats it. i got my friend to do you you said in your first post

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: zone alarm problem

    Hi!
    then ask your friend to Turn OFF ZA privacy control completely.
    This include Mobile control, ad-blocking and cookies control.

    If this fails double check that e-mail programs has proper permission in ZA program control, e.g. 'Super trusted' permissions (three green bars) in program control.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    cdtplug Guest

    Default Re: zone alarm problem

    will get her to do that, she is using internet explorer for her email as she logs onto hotmail and has the problem then

  10. #10
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: zone alarm problem

    Hi!
    OK, than two things to try:

    - first disable ZA privacy control completely and if still has problems also
    - ensure internet explorer has super trusted permissions (three bars) in the program control.

    and finally if all fails ask to shutdown ZA (right click on the ZA icon near the clock and shutdown ZA) and test again.

    Cheers,
    Fax

    Message Edited by fax on 02-13-2008 05:34 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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