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Thread: ZAPRO True Vector Error Message

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  1. #1
    nehani Guest

    Default ZAPRO True Vector Error Message

    I apologize for my previous post--I was unaware of protocol.I'm sorry but I didn't write down the version of ZAPRO I was using. I used the ZAPRO uninstaller off the start menu. I thought I couldgo look for "recently uninstalled software", but it's truly gone I guess. The only thing we got from TWC were changes to our TVchannels. I am using a cable modem but I couldn't tell you if it had an integrated router. All the box says is RCA Digital Broadband.Sorry---I'm just not real "nerdy". I know enough to be dangerous.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Pro

  2. #2
    watcher Guest

    Default Re: ZAPRO True Vector Error Message

    Dear nehani:

    Now that you uninstalled ZAPRO, please follow these instructions.

    Check and delete any remaining files/folders found in these locations and the folder itself:

    C:\Program Files\Zone Labs(default install location, may be in custom install folder if you chose that during installation)

    C:\WINDOWS\Internet Logs

    C:\WINDOWS\system32\Zone Labs

    In the Registry, delete these entries:

    HKLM\SOFTWARE\Zone Labs-delete this subkey

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run-find the entry in the right pane called, ZoneAlarm Client, and delete it.

    If you don't find all of these, that's a good thing. It means that whatever operation you performed removed them already. Now reboot and try to reinstall ZAPRO. The link to ZAPRO is here:

    http://www.zonealarm.com/store/conte...comparison.jsp

    Download it again just to rule out the possibility that the previous ZAPRO download was corrupt. Don't use any download accelerators or P2P file sharing programs to do this. I hope you have your license key handy as you will need that to reinstall.

    Please post your results.

    WATCHER

    Message Edited by WATCHER on 02-16-2008 11:36 PM

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