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Thread: unable to update antivirus

  1. #1
    spgcons Guest

    Default unable to update antivirus

    Newly loaded 7.0.470.000, Windows XP Pro, SP2.
    When unpdating antivirus adn spyware
    I get message "cannot parse XML file 'C:\WINDOWS\Zone Labs\Zone Alarm.xml" for spyware.
    I rebooted and tried to update again to no avail.
    I updated antivirus and spyware without problem when I first updated to 7.0.470.
    When booting a couple of days later, I now encounter this error message.
    Anyone know what is going on or how to fix it?

    Operating System:
    Windows XP Pro
    Software Version:
    Product Name:
    ZoneAlarm Internet Security Suite

    Message Edited by spgcons on 03-30-2008 10:13 PM

  2. #2
    eandjashby Guest

    Default Re: unable to update antivirus

    I am getting exactly the same message. There must be a problem with the update itself. Anyone else seen this message or have any idea how to fix it?

  3. #3
    hammernu Guest

  4. #4
    eandjashby Guest

    Default Re: unable to update antivirus

    Many thanks to Sly Fox. I uninstalled
    and re-installed and it fixed the problem. My fault I think as i didn't do a "clean install" at the update but will in future!

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