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Thread: Error message: Anti-Virus update error

  1. #1
    letsgo Guest

    Default Error message: Anti-Virus update error

    Hi
    I've followed all the robotic suggestions on the website, but can't get my newly renewed ZA Suite to update the anti-virus/anti-spyware. Just getting it to update the product key was a hassle...should have learned and changed products. Anyone have any problems with this? Thanx

    Operating System:Windows Vista Home Basic
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    bowest Guest

    Default Re: Error message: Anti-Virus update error

    Hi,
    I get the same message. Have uodated the software and renewed the licencse key - but can't update the antivirus software etc.
    Please someone help us.
    CheersTim

  3. #3
    letsgo Guest

    Default Re: Error message: Anti-Virus update error

    I finally got a fix from them. If I wasn't brain-dead from a new issue with vista, I could remember it! Go to their website:
    http://www.zonealarm.com/store/conte...ms&ctry=US =en and log in. Use the live help link. You will probably receive a number of replies sent by their robot. They will have nothing to do with your problem, keep replying and a human will finally send you a fix. Be persistent...

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