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Thread: Multiple security alerts during virus scan

  1. #1
    kevinwest Guest

    Default Multiple security alerts during virus scan

    I am unable to use the virus scan on Zone Alarm Security Suite at present as I get so many security alerts (virtually every file it scans)
    As fast as I OK one, the next pops up.
    Please advise.
    I am a new ZA user with Windows XP and non-technical.
    I am a bit disappointed that there is no support e-mail to ask someone at ZA a direct question.This would be much more customer friendly.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Multiple security alerts during virus scan

    Hi!this is due to corrupted ZA settings. You will need to reset them (and do not load any previous backup of the settings)1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootIf you have a valid license you can contact, free of charge, the official ZA technical support at: www.zonealarm.com/tsform Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    fredkruger Guest

    Default Re: Multiple security alerts during virus scan

    Mines doing the same thing. If I do as you suggest and reset ZA, what settings do I lose? Blocked ad sites? Custom program controls? Sounds like the cure is as bad as the illness.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Multiple security alerts during virus scan

    Hi!please do not hijack other users threads.You loose all your ZA settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    fredkruger Guest

    Default Re: Multiple security alerts during virus scan

    Sorry about the hijack---I thought the answer could also help the original poster.

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