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Thread: Outlook Express Buffer Overrun When Junk Mail Turned On

  1. #1
    snippets Guest

    Default Outlook Express Buffer Overrun When Junk Mail Turned On

    Keep getting Buffer Overrun message in Outlook Express, shuts down email. I'm current on all updates with Microsoft AND Zone Alarm. I ran complete scan with Zone Alarm, then went to Trend and did their free check, then downloaded a trojan hunter and ran that. I'm not showing any bad guys on the system and (knock on wood) everything else is running fine. Once I turned off the Junk Mail filter on ZA the buffer problem stopped. I went through all my emails, deleted and dumped everything not needed. I deleted all history, cookies, etc., etc. I've been out wandering around looking at tech boards, all info is old, going back to 2002 - 2005 for problem I'm encountering. For now, I'm leaving ZA junk filter off, but would really like to be able to turn it back on.
    Any suggestions? Anyone else having a problem?

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    bkrausen Guest

    Default Re: Outlook Express Buffer Overrun When Junk Mail Turned On

    I've been away for a week so this is posted late.
    I am also having the SAME problem.
    The problem started roughly a week ago, about the same time as snippets problem started.
    The Junk e-mail
    filter crashes Outlook Express with a buffer overrun.
    Same arrangement as
    snippets:
    XP Home, ZoneAlarm
    Internet Security Suite 7.0.483.000.
    I REALLY need to get the filter back on, this is crazy.
    I have done multiple scans with all the tools in ZA and other free scanners available, no infestation detected.
    Any help would be appreciated!

  3. #3
    hammernu Guest

    Default Re: Outlook Express Buffer Overrun When Junk Mail Turned On

    Do a database reset:
    1) Ctrl + Shift right-click on ZoneAlarm System Tray icon

    2) Click Reset in popup box

    3) Click Yes in Reset Settings dialog box

    4) Click OK when prompted to reboot

    5) Follow onscreen prompts after reboot

    If that doesn't work, you will have to do a clean uninstall followed by a reinstall:
    1) Reboot into Safe Mode (repeatedly tap F8 as computer restarts)

    2) Append " /clean" (without quotes) to ZoneAlarm uninstall shortcut Target field




    modified Target field: "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean

    3) Uninstall from shortcut;




    when ZoneAlarm requests a reboot, reboot into Safe Mode with Networking

    4) http://forum.zonelabs.org/zonelabs/b...message.id=103




    (begin after the 2nd *REBOOT in the webpage)

    5) Install ZoneAlarm in Safe Mode with or without Networking;




    when ZoneAlarm requests a reboot, reboot into Normal Mode

  4. #4
    bkrausen Guest

    Default Re: Outlook Express Buffer Overrun When Junk Mail Turned On

    Thanks HammerNU, the database reset seems to have resolved my problem here.
    So far all is back to normal.
    Hopefully snippets will have the same luck.

  5. #5
    hammernu Guest

    Default Re: Outlook Express Buffer Overrun When Junk Mail Turned On

    Glad it worked for you. Thanks for reporting back.

  6. #6
    snippets Guest

    Default Re: Outlook Express Buffer Overrun When Junk Mail Turned On

    Thanks for the help! I did manage to solve the problem although I'd be hard-pressed to try and tell you how I did it... I turned off the junk mail filter, played around with all kinds of settings in the meantime, went for a few days without the junk filter, when I finally decided to try again (hadn't rec'd a response on here yet), it worked fine. I'm still holding my breath though as I know I really didn't fix anything!
    I'm going to copy and save the fix just in case it happens again.
    I appreciate the responses & knowing that I wasn't the lone stranger having the problem.

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