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Thread: Submit an error report...

  1. #1
    pjbw Guest

    Default Submit an error report...

    When I started Windows this pm I got a dialog asking me to submit a ZoneAlarm error report. Clicking on view error report produced nothing relevant to me
    I loaded the ZA Control Centre and everything seemed Ok but I clicked Submit in the dialog. Two progress bars appeared; the top one very slow and the lower one quite fast, repeating. However progress was very slow and taking suspiciously long, more than a minute, so I cancelled.

    Has anyone else got this dialog; do I panic?

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Submit an error report...

    Hi!yes, it can happen... it means that ZA has crashed and it tries to send the error logs to ZAlabs.If you want to help developers you should allow to send the crash information (it can take a long time).Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    pjbw Guest

    Default Re: Submit an error report...

    With the error dialog on the screen I checked the ZA Control Centre and it seemed Ok.
    Could ZA have crashed at the end of my previous XP session and left some notification on file?
    I canceled the submission because it was taking so long. I thought it might have been a hacker downloading lots of my files!

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Submit an error report...

    Yes, it is possible...

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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