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Thread: Zone Alarm Security Suite unable to enable Anti-Virus

  1. #1
    corbenix Guest

    Default Zone Alarm Security Suite unable to enable Anti-Virus

    I turned on my computer today and got this message.
    http://i38.tinypic.com/1zxbcds.jpg

    For those who don't want to click on the img-link above. It reads
    Title: "Anti-Virus De-Activation Warning"
    Body: "ZoneAlarm Security Suite has de-activated Anti-Virus scanning. This can occur if the system clock has been set forward or Anti-virus updates are disabled. "
    Blue text/link: "Click here to update now and re-activate scanning"


    The system clock is fine and I have already clicked the link which updated my Anti-Virus database, but I still can't scan anything. The Anti-virus updates are enabled too.

    Please help, thanks in advance.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    hammernu Guest

    Default Re: Zone Alarm Security Suite unable to enable Anti-Virus

    Sounds like it's time to do a database reset:
    1) Ctrl + Shift right-click on ZoneAlarm System Tray icon

    2) Click Reset in popup box

    3) Click Yes in Reset Settings dialog box

    4) Click OK when prompted to reboot

    5) Follow onscreen prompts after reboot

  3. #3
    dellpc Guest

    Default Re: Zone Alarm Security Suite unable to enable Anti-Virus

    hammernu's recommendation didn't work for me.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Zone Alarm Security Suite unable to enable Anti-Virus

    Hi!
    right click the ZA icon near the clock --> about --> Copy to clipboard --> Paste it here

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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