HI, I'm new to this forum but has been a zone alarm user for a while now. I searched topics in relation to my query but didn't find them very usual or understandable.
I've been getting stop errors while my computer sits idle (the computer will be on for hours with no problem)and this is the message I got:
You received this message because your antivirus or firewall program has caused a blue screen error,
which means the computer has shut down abruptly to protect itself from potential data corruption or loss.
BCCode : c2 BCP1 : 00000007 BCP2 : 00000CD4 BCP3 : 02060002
BCP4 : 860C12A8 OSVer : 5_1_2600 SP : 3_0 Product : 256_1
I am an average computer user and is not familiar with any programming or sorts. I wanted to post more details in regards to the dump file but couldn't locate it(because it was created in the folder WER70c3.dir00\Mini092308-01.dmp that doesn't exist - even after I ticked show hidden folders/files I couldn't locate it).
Please help. I updated zone alarm, i ran virus scan, I updated drivers from Windows website....
Operating System:Windows XP Pro
Product Name:ZoneAlarm Antivirus