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Thread: Windows Updates & Internet conncection problems

  1. #1
    ffcad Guest

    Default Windows Updates & Internet conncection problems

    Is any one else having a problem connecting to the internet after down loading the latest Windows update? I downloaded the windows update now i can't get onto the internet through my network. So I checked with Zonealarm and saw there was an update and i am in the process of installing that. I hope it will fix the problem. It reeks of the problem they had back in July!

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Windows Updates & Internet conncection problems

    Hi!

    you may have answered a 'deny' to a ZA pop-up while installing the MS updates...
    This can cause your system not to work properly anymore.

    If the update does not solve your issue better you reset the settings.

    This way:

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    apo Guest

    Default Re: Windows Updates & Internet conncection problems

    Same with me!

    Yesterday (october, 16th. in europe) I installed the recent 7 Windows XP updates to my computer and after rebooting, ZoneAlarm wouldn't even start. Windows Security Center told me, that Zonealarm was inactive, my computer was slow as **bleep** (possibly trying to start ZA?) and I couldn't get any internet connection (wireless lan through usb stick). After uninstalling all updates, everything worked fine again.

    Unfortunately I was not able to try fax's hint when all this happened, since there was no ZA icon appearing any more.
    And for the hitting the deny button - I have granted full access to MS update and I didn't watch my computer performing the updates - it was doing them whilst shutting down.

    I am using ZoneAlarm free version 7.0483 (no further updates available).

    Somebody got any hints? I really would like to keep my system up to date AND working

    Just saw this one: http://forums.zonelabs.com/zonelabs/...ssage.id=53239
    Starting reading...

    Message Edited by apo on 10-17-2008 12:20 AM

  4. #4
    whistlejacket Guest

    Default Re: Windows Updates & Internet conncection problems

    I have Windows and ZA (free version) set to auto update.
    Windows ran an auto update in the early hours of this morning (as scheduled).
    It required a restart, but hung at the "Windows is closing down" screen for 2
    hours, until I powered down.
    After powering up:
    1.
    The ZA icon has disappeared from the task bar.2.
    The ZA program will not open from Program Files.3.
    I cannot access any www site eg Google (but curiously I can get to an https site for which I have a shortcut on my Start button).
    I can uninstall last night's updates (Windows security and Outlook), but this is only a temporary fix.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Windows Updates & Internet conncection problems

    Hi!
    your issue is different from the OP post.

    Please open a new thread and detail your issue.

    Also specify if you are running AVG since they had recently a false positive that resulted into completely wiping out ZA.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    xcntrk Guest

    Default Re: Windows Updates & Internet conncection problems



    I too am experiencing this very same issue and I already have the latest version (from a similar forced upgrade due to the July patch).
    This occurred with the latest bundle of Patch-Tuesday fixes released this week.

    The symptoms are; very slow and sporadic system access navigating the desktop and executing application related to explorer.exe.
    As soon as I shutdown ZoneAlarm, zero problems and everything works fine.
    Start it back up, problem immediately returns (pretty clear if you ask me).

    Here is my automatic update history for this last update.
    One of these updates is affecting the proper operation of the latest ZAP 7.0.483!

    Windows XP Security Update for Windows XP (KB956803)
    Wednesday, October 15, 2008 Automatic Updates

    Windows XP Cumulative Security Update for ActiveX Killbits for Windows XP (KB956391)
    Wednesday, October 15, 2008 Automatic Updates

    Windows XP Security Update for Windows XP (KB957095)
    Wednesday, October 15, 2008 Automatic Updates

    Windows XP Cumulative Security Update for Internet Explorer 7 for Windows XP (KB956390)
    Wednesday, October 15, 2008 Automatic Updates

    Windows XP Security Update for Windows XP (KB954211)
    Wednesday, October 15, 2008 Automatic Updates

    Windows XP Security Update for Windows XP (KB956841)
    Wednesday, October 15, 2008 Automatic Updates

    Windows XP Windows Malicious Software Removal Tool - October 2008 (KB890830)
    Wednesday, October 15, 2008 Automatic Updates

  7. #7
    xp_zauser Guest

    Default Re: Windows Updates & Internet conncection problems

    I have the same ZA free edition non-start problem described in this thread since installing the latest XP security updates. I do run the free edition of AVG on all my PCs. AVG is not the problem. I killed it on the PC with the new updates installed. ZA still will not start. On my other PCs I have deferred the XP update install. Those PCs are running AVG and ZA - no problems.

    If no one comes up with a solution today I will unistall the XP updates one by one to try to isolate which patch causes ZA problems and post the results here.

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,463

    Default Re: Windows Updates & Internet conncection problems

    When other user like yourself interject your own problem into the discussion of somebody else's problem, any advice or solution to you problem would confuse and may conflict with the solution to the Originating Users problem..That is why you were asked Not to Hi-Jack somebody else's Request for Help, and to Please start your own thread. And start only 1 thread for each problem.</COLOR> Thank you in advance for you Cooperation in this matter.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    xp_zauser Guest

    Default Re: Windows Updates & Internet conncection problems

    Took my lunch time to delete updates KB956391, 7095, 6841, 6803, 4211 and 6390 one at a time. Did not remove KB890830 (malicious sftw removal update). ZA still would not run. With the 6 updates deleted I uninstalled and re-installed ZA. It is up and working again.

    This weekend I will try adding the updates back in one by one to see if I can isolate which one kills ZA.

  10. #10
    ffcad Guest

    Default Re: Windows Updates & Internet conncection problems

    That's what i ended up doing. I uninstalled ZA and reinstalled now all is working fine!

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