Hello.

Has anyone experienced this? I come back to my computer to find that I've lost all my icons from my desktop. The only thing I can see is my desktop background. Sometimes if I do a Ctrl-Alt-Delete, a dialogue box appears to tell me that my computer is locked. I'm able to unlock it and get my desktop back. When this happens, I always notice that there's a ZoneAlarm diaglogue box stating that the "generic host process for Win32 services is trying to as as a server", which is why I'm wondering if ZoneAlarm is causing this to happen.

However, 9 times out of 10, I have to do a hard reboot of my computer b/c even Ctrl-Alt-Delete won't work. It's becoming more frequent now.

My subscription is about to expire so I'd like to resolve this (one way or another) before deciding.

Thanks in advance for any help.

Operating System:Windows XP Pro
Software Version:8.0
Product Name:ZoneAlarm Internet Security Suite