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Thread: ZA generating alerts about it's own processes!

  1. #1
    missdipsy Guest

    Default ZA generating alerts about it's own processes!

    I've suddenly started getting alerts from ZoneAlarm like this:

    c:\windows\system32\zonelabs\avsys\scanningprocess .exe (scanningprocess.exe) event = 0 subevent=0 class=1 ("c:\progra~1\zonela~1\zoneal~1\mailfr~1\mant ispm.exe", "", "&quot
    where the last part in brackets could be any number of different things like ("system", "", "&quot or one of the other components of ZA such as vsmon.

    Because it suddenly started happening out of the blue I was a bit suspicious, so I initially clicked "deny" (without checking the "apply this setting to all suspicious behaviours..." box), but since it kept popping back up and it did seem to be generated by ZoneAlarm I gave up and decided to "allow" it. At first I didn't tick the checkbox to apply the setting to all suspicious behaviours, but since it still didn't go away I eventually did; however it STILL keeps popping up, even after repeatedly clicking "allow" and telling it to apply this to all the suspicious behaviours!

    Does anyone have any ideas on how to stop these alerts? I'm running the most up to date version of Zone Alarm.

    Thanks

    Saskia

    Operating System:
    Windows XP Pro
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Internet Security Suite

    Message Edited by missdipsy on 01-12-2009 05:10 AM

    Message Edited by missdipsy on 01-12-2009 05:11 AM

  2. #2
    missdipsy Guest

    Default Re: ZA generating alerts about it's own processes!

    Just to clarify: The forum software is parsing the final bracket of the alert messages as a winking smiley - it's not just me being strange!

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA generating alerts about it's own processes!

    Hi!this is due to ZA settings corruption, try to reset them:1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    fralice Guest

    Default Re: ZA generating alerts about it's own processes!



    As a new member of this forum, I did a search on Messages and Alerts and came across the two postings from missdipsy, and your reply.
    My problem is identical, and I have followed your instructions to reset the ZoneAlarm settings.
    Unfortunately, after restarting, the problem is still there.
    Could you give any advice as to what to do next?
    I am running ZoneAlarm version 8.0.059.000.
    Thank you.



  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA generating alerts about it's own processes!

    Hi!I assume you have ZA Suite? Right? Please find below the complete procedure to clean your system and have ZA running good.Please remember do NOT restore any previous ZA settings.First Remove ZA from add/remove programs then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, AVG, NOD, and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZASS is working as it should.29. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30. Re-download the ZA installerwww.zonealarm.com/zasuitedownload/ 31. Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

    Message Edited by fax on 02-01-2009 09:33 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    fralice Guest

    Default Re: ZA generating alerts about it's own processes!

    FaxThank you very much for your *****-proof instructions!
    (I had previously found some references on other sites for similar procedures but couldn't follow the instructions.)

    Well, I have carried out all the steps and checks, and just now finished an initial full scan with ZoneAlarm, which found just one piece of spyware.
    And there were no unwanted warnings popping up.
    Hopefully from now on I will be able to use ZoneAlarm properly again.
    But if the same problem does re-occur, I will now know what to do about it.
    Thank you again for your help.
    Fralice

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA generating alerts about it's own processes!

    You're welcome!Glad to hear everything works again as it should.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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