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Thread: "ID Lock Alert" won't stop popping up (only on Facebook site)

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  1. #1
    glenno Guest

    Default "ID Lock Alert" won't stop popping up (only on Facebook site)

    This problem ONLY happens when on Facebook, nowhere else.

    When logged into Facebook, about every 30-60 seconds I get several ZoneAlarm "ID Lock Alert" popups warning me that my name is being sent -- to the same few Facebook-related addresses.

    Even though I tell ZoneAlarm to "Allow" and to "Remember this setting," the popups keep coming at regular intervals, as if I hadn't told it to remember. It constantly interrupts whatever I'm doing.

    Any fixes for this peculiar problem?

    Thank you!

    (I use ZoneAlarm Pro 8 on XP Pro SP3; both are fully updated.)

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Pro

  2. #2
    glenno Guest

    Default Re: "ID Lock Alert" won't stop popping up (only on Facebook site)

    I asked ZoneAlarm tech support, no response for over a week. Not good customer support.
    Any thoughts would be greatly appreciated.

  3. #3
    findley Guest

    Default Re: "ID Lock Alert" won't stop popping up (only on Facebook site)

    glenno,
    You may be dealing with a corrupt za database which can be caused by any "unusual" shutdown like a power outage or crash.
    Try resetting the zone alarm database and see if that clears the issue.
    To reset the Zone Alarm database do this:
    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot
    Be aware that by resetting the database you will lose all your customizations.

    Findley

  4. #4
    glenno Guest

    Default Re: "ID Lock Alert" won't stop popping up (only on Facebook site)

    Thanks, Findley! Is it odd that it only happens at one site?

    >Be aware that by resetting the database you will lose all your customizations.

    Does that mean I'd lose all my "myVAULT" ID protection entries, my 100+ Program Control entries, my 100+ Site List settings, and my Firewall Zones, etc.? Or would I just lose the main settings? If the former, wow, that'd take a day to make a record of and reset! (I'll keep those instructions handy, but just in case there's another solution I'll wait for that as a last resort... don't even know when I'd have time to do all that.)

  5. #5
    findley Guest

    Default Re: "ID Lock Alert" won't stop popping up (only on Facebook site)

    glenno,

    Yes unfortunately. The reason I suggested the database reset is because whenever zone alarm "forgets" "doesn't remember settings" this is an indicator of a corrupted database. Have you made zone alarm backups before the problem started? If so, you can reset the zone alarm database and then simply restore your settings from a clean backup. If no backup has been created - well, to speed the re-establishing of setting everything up agains take screenshots of your settings to make it easier to set it all up again.

    Findley

  6. #6
    glenno Guest

    Default Re: "ID Lock Alert" won't stop popping up (only on Facebook site)

    Thanks again Findley. I was unaware of the backup function. Bummer.

    I'll wait to see if tech support offers anything else. If not, I may drop ZoneAlarm and find other software. This is too much to do. One would think if this is a known issue, that periodic automatic backups would be built in. I mean, there are actually THOUSANDS of settings that have accumulated over the years (when you count every program, every site, and every option for each of them)! As I said, bummer I didn't know about backups.

    Oh, well.

  7. #7
    gcraigm Guest

    Default Re: "ID Lock Alert" won't stop popping up (only on Facebook site)

    I have exactly the same problem and only with facebook. I don't think it is a corrupt database though. To be more specific, this seems to happen only with one IP/URI per session:

    <blockquote>
    69.63.176.188
    0.channel28.facebook.com
    </blockquote>

    Occasionally the host name in the URI starts with some other number. I notice too that if you go into ZoneAlarm Control Center and try to add this host name to Identity Protection-&gt;Trusted Sites, ZoneAlarm will not actually save the setting. This seems odd since you can save the IP address. But saving the IP address does not prevent the pop-up alert. I have duplicated this problem using Firefox 3.0.6 and IE 7.0.5. I noticed that every time this happens the host name starts with zero. Here is the full text of the pop-up alert I get:

    <blockquote>
    ZoneAlarm Security Alert
    ID LOCK ALERT
    Do you want to allow Firefox to send &quot;___&quot;?

    Application: firefox.exe
    Destination IP: 69.63.176.188
    View Properties (link)

    More Information Available:

    Firefox is trying to send &quot;___&quot; to 0.channel28.facebook.com.

    SmartDefense Advisor [More Info...] (button)
    SmartDefense Advisor is not available for this alert type.

    [] Remember this setting. (checkbox)
    </blockquote>

    I believe this is a bug in ZoneAlarm. Technically, a host name should never start with a number. From RFC2396 Section 3.2.2:
    <blockquote>
    Hostnames take the form described in Section 3 of [RFC1034] and
    Section 2.1 of [RFC1123]: a sequence of domain labels separated by
    &quot;.&quot;, each domain label starting and ending with an alphanumeric
    character and possibly also containing &quot;-&quot; characters.
    </blockquote>
    My guess is that facebook is using non-standard URI and ZoneAlarm is sticking to standards. Still, ZoneAlarm should be adjusted to deal with non-standard URI's, either by remembering them, or by prompting the user with a caution.

    glenno, would you mind replicating your error and posting the host name that appears in your alert box?

    - gcraigm

  8. #8
    glenno Guest

    Default Re: "ID Lock Alert" won't stop popping up (only on Facebook site)

    Thanks, gcraigm -- good to know it's not just me!

    It happens with several Facebook URLs, but 90% of the time it's:

    0.channel21.facebook.com

    The number never varies. And the Destination IP is &quot;69.63.176.181&quot;.

    The less common Facebook URLs that cause problems include the word &quot;photo&quot; or &quot;photos,&quot; and sometimes &quot;apps&quot; (but I don't allow Facebook apps to have access to my data).

    Not that this would have any impact, but I've also found that ZoneAlarm won't allow me to add &quot;0.channel21.facebook.com&quot; under Privacy/Site List. I also assume it's the &quot;0.&quot;

    Tech Support finally suggested trying this: &quot;You can try backing up your settings, reseting the database and then restoring your settings.&quot;

    I haven't done it yet. Will let you know if it does anything. But I'm guessing it won't, since you and I are having the same error. If it doesn't work, I'll let them know I'm not the only one with this issue, and perhaps you can write to tech suppt. too. Or whichever dept. will make a note of it.

  9. #9
    glenno Guest

    Default Re: "ID Lock Alert" won't stop popping up (only on Facebook site)

    I tried tech support's suggestion of backing up my settings, resetting the database and then restoring my settings.

    It didn't solve the problem.

    I mentioned that at least one other person has the same Facebook/ZA issue, and directed tech support to this thread in case that's useful.

    We'll see if there's another idea out here.

  10. #10
    glenno Guest

    Default Re: "ID Lock Alert" won't stop popping up (only on Facebook site)

    gcraigm - I'm not sure if everyone who's posted in a topic gets an alert of new posts or if that's only for replies to one's own posts, so just in case: I posted tech support's response in another post below. You may also want to consider alerting Facebook, as noted in that post.

    Glad you posted, it helped clarify the situation!

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