I'd describe myself as fairly computer literate, having learned to write in machine code in the early 70s and used computers ever since. However, what I'm finding more and more is messages that assume we're all right up-to-date with the most intimate details of all software available. Even the code writers themselves are unlikely to know everything about more than a small handful of products so it's an assumption which needs to be eradicated.
Recently ZoneAlarm has been giving me an alert which says "OGAVerify.exe is trying to access the Internet." I haven't a clue which bit of software is calling on OGAVerify, which, in turn, is wanting to access the internet, so how do I know if it's safe to allow that? Just as giving a man a fish only feeds him for a day, giving me an answer to the question about OGAVerify won't help me, or anyone else, with similar messages relating to other products. We need something far more helpful.
I really do appreciate the benefit of having ZoneAlarm operating on my computers but I'd like to see messages which are actually helpful. How that can be achieved is another matter - I long ago left the field of operating system instructions to those who are dealing with the latest versions of the latest software. Presumably there's a trail from the originating software to that bit which call a trusted zone or the internet so we can identify the 'culprit' - be it wanted or unwanted code.
I did try lodging my comments through the technical support service (there's no obvious feedback or suggestion option on the ZoneAlarm web site) only for the message to be rejected because Free Zone Alarm wasn't a valid selection, even though it was taken from the drop-down menu. Even trying to lodge this message I had problems because the "use default" option provided in the drop-down menu wasn't valid! If it isn't valid, why is it there?
Would like to see what can be done to make those alerts more useful. Any suggestions?
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)