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Thread: True Vector shutdowns

  1. #1
    signals Guest

    Default True Vector shutdowns

    If anyone from Zone Labs is monitoring this forum, I have to say that I'm terribly disappointed with what Zone Labs calls Tech Support, and with the version of Zone Alarm Pro which I purchased ( 6.1.737.000 ). The recurring problem which I have had is with True Vector shutting down. I have read other messages on the Zone Alarm forums concerning the same problem, which Zone Labs does not seem to take seriously. The first response which I had from Tech Support did not address the problem at all. They were confused and gave me advice about a totally unrelated matter. When I brought that to their attention, they admitted that they had goofed, and then told me to uninstall Zone Alarm, and do a clean install again. That was impossible. I was not able to download any version from the web site, so I reverted to a backup which I had on a disc. Naturally, that put me back with the same version, with the same problem.Normally, I am not a complainer and can often resolve computer glitches on my own. This time however, I'm stuck with a faulty product withwhich Zone Labs does not appear to want to take responsibility. Now what?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Pro
    Software Version:6.0

  2. #2
    billc Guest

    Default Re: True Vector shutdowns

    The uninstall and then reinstall is what I would suggest too. Try this....go to your ZAP Privacy > Main panel and turn off Mobile Code control and then see if you can download and save Zone Alarm Pro 6.1.737.000 here . Next uninstall your current ZAP this way. Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin. Try installing the program you just downloaded now.

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