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Thread: Can't Access MS Excel Online Help

  1. #1
    feistyfortynine Guest

    Default Can't Access MS Excel Online Help

    Unless I turn off Program Control and Smart Defense Advisor, I am blocked from getting automatic online help for MS Excel. The error message generated by Excel says, Unable to connect to Microsoft office Online. The ZASS security alert says, Blocked. Microsoft Excel was blocked from connecting to the Internet.

    Interestingly, I can make connection with MS online help when using Word.

    In ZASS Program Control/Programs, I have given Trusted Access to every MS program listed. Word and Excel are specifically listed, of course, and they both have the same access, and again, I can access online help for Word but not Excel.

    I ve even followed instructions in ZASS help by trying to add Excel by clicking on the Excel s program file and adding it that way to the acceptable online areas ZASS should allow.

    It s frustrating any ideas what I can do?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.0

  2. #2
    billc Guest

    Default Re: Can't Access MS Excel Online Help

    Maybe. Go to your ZA Program Control > Programs list, locate the MS Excel program, right click on it, then click to 'remove' it. Now open Excel and try to access the Microsoft Help site again and you should get a ZA program alert. Click 'allow' and the 'remember this' box. Any luck?

  3. #3
    feistyfortynine Guest

    Default Re: Can't Access MS Excel Online Help

    Dang.. your suggestion, which sounds like a good idea to me, didn't work. I still get the same error messages.

    _______________


    <blockquote><hr>BillCherryAtl wrote:
    Maybe. Go to your ZA Program Control > Programs list, locate the MS Excel program, right click on it, then click to 'remove' it. Now open Excel and try to access the Microsoft Help site again and you should get a ZA program alert. Click 'allow' and the 'remember this' box. Any luck?
    <hr></blockquote>

  4. #4
    billc Guest

    Default Re: Can't Access MS Excel Online Help

    Sometimes it does work especially if you've upgrade the software since first granting access. Just to check that it is ZASS, right click on the ZA icon in your system tray, select 'shutdown ZASS', and then see if you can access the help site. Once your through, turn ZASS back on of course. What happened?

    Does the URL for the MS Excel Online Help site appear in your browser when you try to access it? If it does I'm thinking there is a chance something in your Privacy settings is blocking the site. If you know the URL, go to your Privacy > Site List, click on the 'add' button, enter the URL (for example: help.microsoft.com or whatever) then click 'ok'. Now locate the site you just entered on the Site List, right click on it and select 'options'. Next go through all three tabs to uncheck everything and click 'apply' as you go through each tab. Now clean your browser cache and try the site again.

  5. #5
    feistyfortynine Guest

    Default Re: Can't Access MS Excel Online Help

    Shutting down ZASS does allow access, which I figured would happen because when I put Program Control on "Off" I can access the online help also. A browser doesn't open when accessing help for Word, Excel, etc. A little window opens right in the spreadsheet (or document) and various choices for answers appear. Therefore, I can't tell what URL is being accessed. It's not a big deal thing in the grand scheme of things (certainly it's not airplanes flying into buildings, which is what I compare life events against). It's a small irritation. I'll keep working on it, and if you come up with something, I'd appreciate hearing about it. Thanks for your suggestions and time.

    Marla

    ___________________


    <blockquote><hr>BillCherryAtl wrote:
    Sometimes it does work especially if you've upgrade the software since first granting access. Just to check that it is ZASS, right click on the ZA icon in your system tray, select 'shutdown ZASS', and then see if you can access the help site. Once your through, turn ZASS back on of course. What happened?

    Does the URL for the MS Excel Online Help site appear in your browser when you try to access it? If it does I'm thinking there is a chance something in your Privacy settings is blocking the site. If you know the URL, go to your Privacy > Site List, click on the 'add' button, enter the URL (for example: help.microsoft.com or whatever) then click 'ok'. Now locate the site you just entered on the Site List, right click on it and select 'options'. Next go through all three tabs to uncheck everything and click 'apply' as you go through each tab. Now clean your browser cache and try the site again.
    <hr></blockquote>

  6. #6
    billc Guest

    Default Re: Can't Access MS Excel Online Help

    Check something if you would. Go to your ZASS Program Control > Programs, right click on the Excel program, select 'options', and make sure the box labeled 'Enable Privacy for this Program' under Filtering is not checked. Was it checked and did that help?

  7. #7
    feistyfortynine Guest

    Default Re: Can't Access MS Excel Online Help

    Hi, Bill. Just now got a chance to get back on the board. I did what you suggested and "Enable Privacy..." for Excel is *not* checked. Dang again.. LOL... you know all the ins and outs (and I can apply your suggestions to something else along the way that I'm sure to run into), but still can't access online help for Excel. Again, thanks for your continued ideas!Marla_____Check something if you would. Go to your ZASS Program Control &gt; Programs, right click on the Excel program, select 'options', and make sure the box labeled 'Enable Privacy for this Program' under Filtering is not checked. Was it checked and did that help?

    Bill
    Atlanta, Georgia

  8. #8
    billc Guest

    Default Re: Can't Access MS Excel Online Help

    From your posts, it is clear that Program Control is blocking something preventing Excel from accessing the Help site. I'm beginning to think the database in ZASS for program control is corrupt. Let me offer two options. One, you can just turn off Program Control when you want to access the online help site for Excel. Or, you can reset your ZASS database and start fresh. I think a reset database will resolve the issue, but you will lose all of your customizations and will have to 'allow' program access anew. It will be like when you first installed ZASS, but sometimes this is not a bad thing. Here's how to do that.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.

  9. #9
    feistyfortynine Guest

    Default Re: Can't Access MS Excel Online Help

    It's not often I have to access online help so I'm thinking that I may hold off resetting the ZASS database until I have a really BIG problem (crossing fingers that never ever happens). Thanks for all the time you've put into helping me.

    Marla

    _______

    <blockquote><hr>BillCherryAtl wrote:
    From your posts, it is clear that Program Control is blocking something preventing Excel from accessing the Help site. I'm beginning to think the database in ZASS for program control is corrupt. Let me offer two options. One, you can just turn off Program Control when you want to access the online help site for Excel. Or, you can reset your ZASS database and start fresh. I think a reset database will resolve the issue, but you will lose all of your customizations and will have to 'allow' program access anew. It will be like when you first installed ZASS, but sometimes this is not a bad thing. Here's how to do that.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.
    <hr></blockquote>

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