Unless I turn off Program Control and Smart Defense Advisor, I am blocked from getting automatic online help for MS Excel. The error message generated by Excel says, Unable to connect to Microsoft office Online. The ZASS security alert says, Blocked. Microsoft Excel was blocked from connecting to the Internet.
Interestingly, I can make connection with MS online help when using Word.
In ZASS Program Control/Programs, I have given Trusted Access to every MS program listed. Word and Excel are specifically listed, of course, and they both have the same access, and again, I can access online help for Word but not Excel.
I ve even followed instructions in ZASS help by trying to add Excel by clicking on the Excel s program file and adding it that way to the acceptable online areas ZASS should allow.
It s frustrating any ideas what I can do?
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite