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Thread: Unable to download pdf file at all internet websites

  1. #1
    tearofmay Guest

    Default Unable to download pdf file at all internet websites

    Please kindly help & share your experise on the problem I faced, I am unable to download pdf file/s at all the internet websites.
    The download website/s opens a small new window with a small icon that did not response to my mouse's click.
    Thank you.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.0

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Unable to download pdf file at all internet websites

    Hi,



    "PERHAPS" I can help you, as I am a user of Zone Alarm Pro.
    When you download anything, you need to turn off the Mobile Code Control under the Privacy tab and REMEMBER to turn the Mobile Code Control
    BACK ON,
    after you are done downloading.
    Hope this info has helped you.




    Thank you for your time and have a nice day!


























    SlyFox:8}
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. tearofmay Guest

    Default Re: Unable to download pdf file at all internet websites



    Thank you for your prompt reply and help.

    I tried your configurations but it still prompts me a little square icon with a red cross.

    My ZoneAlarm Security Suite Settings look something like this

    Mobile Code Tab
    Mobile Code Control
    (unchecked) Block javascript
    (unchecked) Block scripts (vbscript, ect.)
    (unchecked) Block embedded objects (java, ActiveX)
    (unchecked) Block mime-type integrated objects

    I tried to check & uncheck all the above settings but still unable to work.

    Thanks.

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Unable to download pdf file at all internet websites



    Hi,





    PLEASE go to ProgramControl Programs and give Adobe Reader Access Rights.
    Hopefully this will solve your problem.
    If not, try this PLEASE, the Privacy advisor can help resolve the issue and allow you to customise that site for your use. You will need to go to the Privacy Panel and click on 'custom' in Cookie Control. Then go to the bottom and enable 'Show Privacy Advisor' click apply then ok.

    Next go to the page in question and when the Privacy Advisor alert pops up, click on "Click here for details'' and it should take you to the Site List box where you will see the entry causing the problem. The name of the entry can be found in the "Entry Detail" box at the bottom of the page. Now click on 'options' and turn off the ones that interfer with the page. You may have to try several and then refresh the page until the issue is resolved.

























    SlyFox:8}




    Message Edited by SlyFox on 02-14-200603:37 PM
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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