I am a computer consultant who assists home-based users. Among my services, I install ZoneAlarm on my clients' computers to help protect them. I also use Timbuktu (remote control software) to help service and update my clients remotely.
THE PROBLEM: Recent versions of ZoneAlarm disable ALL remote mouse clicks and remote keystrokes whenever a ZoneAlarm window (Main, alert, etc.) pops up on the screen.
I realize the purpose of this "feature" is to keep RAT attackers from disabling the program. Unfortunately, it's now hampering me from assisting my clients.
Is there a registry change that I can use to disable this "feature?"
I'd hate to have to dump ZoneAlarm, but that's what's going to happen if I can't find another solution.
Thanks in advance for your kind assistance.
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)