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Thread: Updating anti virus and anti spyware and accessing secure sites

  1. #1
    houseonfire Guest

    Default Updating anti virus and anti spyware and accessing secure sites

    I have just installed Zone Alarm internet security suite (twice!) and I cannot get the updates downloaded.
    Nor can I get into any secure sites.
    I cannot send email for technical support to ZA either.
    I guess this is also because I cannot access a secure site.
    I have checked internet settings and I think they are ok.
    When I uninstall ZA I can access secure sites as before (when I had Norton AV) no problem.
    Can anyone help please?
    Thanks.

    Operating System:Windows 98-SE (Second Edition)
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:

  2. #2
    billc Guest

    Default Re: Updating anti virus and anti spyware and accessing secure sites

    Likely it is your Privacy settings blocking access to the secure sites. The Privacy advisor can help resolve the issue and allow you to customise that site for your use. You will need to go to the Privacy Panel and click on 'custom' in Cookie Control. Then go to the bottom and enable 'Show Privacy Advisor' click apply then ok.

    Next go to the page in question and when the Privacy Advisor alert pops up, click on "Click here for details'' and it should take you to the Site List box where you will see the entry causing the problem. The name of the entry can be found in the "Entry Detail" box at the bottom of the page. Now click on 'options' and turn off the ones that interfer with the page. You may have to try several and then refresh the page until the issue is resolved.

  3. #3
    houseonfire Guest

    Default Re: Updating anti virus and anti spyware and accessing secure sites



    Thanks for your reply.
    Still not getting anywhere.
    I have gone into Privacy panel and allowed everything for www.zonelabs.com but still cannot update antivirus nor can I send email to their technical support.

    Do you have any other suggestions please.






  4. #4
    Join Date
    Dec 2002
    Location
    Mikado Michigan
    Posts
    2,596

    Default Re: Updating anti virus and anti spyware and accessing secure sites

    How are you connected to the net? Are you connecting thru a proxy server?
    My homes are SpywareHammer.com and DonHoover.net and BleepingComputer.com


    Consumer Security - 2011 & 2012

    Tilting at windmills hurts you more than the windmills.
    -From the Notebooks of Lazarus Long
    Senior of the Howard Families

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