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Thread: Kaspersky Anti-virus Personal Access Issues

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  1. #1
    volkam Guest

    Default Kaspersky Anti-virus Personal Access Issues

    Hi guys how are you all.

    Newayz i got a problem with Anti-virus Personal accessing the internet to update. It used to be able to update fine till i got the newst verson of ZA and now it can no longer access the net to update. I have got it in the program control to access the internet but it never is able to connect. But as soon as i turn off ZA i can update then have to boot ZA back up. I cannot figure out why it is doing so.

    Its been doing this for a month or two i just havnt really complained till now.

    Every other program can access the internet i got no problem with accessing it its just Anti-virus Personal.

    Any help will be great

    Thanks guys

    O and BTW my ZA is the latest verson as when ever i try to update it sayz im up to date. It is also the free verson that u just download not ZA pro


    Thanks

    Operating System:
    Windows XP Pro
    Product Name:
    ZoneAlarm (Free)

    Message Edited by volkaM on 03-13-200611:05 PM

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Kaspersky Anti-virus Personal Access Issues



    Hi volkaM,










    "PERHAPS" I can help you, as I am a user of Zone Alarm Pro.
    PLEASE try this first and see if it works, if not PLEASE post back.


    If Zone Alarm is the problem, then it is likely caused by a corrupt Zone Alarm database. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed} http://www.laplink.com/support/kb/article.asp?ID=102

    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.










    Thank you for your time and have a nice day!





























    SlyFox:8}
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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