Results 1 to 3 of 3

Thread: Zone Alarm blocks Internet access for updated programs

  1. #1
    miles_teg Guest

    Default Zone Alarm blocks Internet access for updated programs

    Hi,

    I recently updated to ZoneAlarm 6.1.74.001 and noticed two things:

    The ZA icon no longer appears in the bottom right hand corner of the screen by default. If I start it in Start / Programs / Zone Labs etc it appears and stays there until I reboot. (Zone Alarm actually is running, according to the Security Center.)

    The major problem is that when I update a program that has Internet access the program is blocked from Internet access, without explanation.

    I recently updated Forte Agent newsreader from 1.9.x to 3.3. When I tried to retrieve new headers Agent gave the following error message:

    >Agent Task Error
    >
    >Server news.grc.com: The connection was refused by the server
    >Task: Get new headers for grc.leaktest
    >Server: news.grc.com
    >Time: 10/04/2006 12:23:37 PM
    >Status: Retry in 11 seconds

    Forte support said that it was likely my firewall that was blocking access, which I found hard to believe at first. However, I went to add programs in the Program panel of ZoneAlarm and added the new version of Agent, and it worked perfectly after that.

    The same thing happened with Mozilla Firefox when I upgraded to 1.5.0.2 this morning. I added the program manually in ZoneAlarm and it then started to access the Internet again.

    There used to be an automatic popup when a program changed, notifying that the program had changed and was seeking to access the Internet. Has this feature been removed?


    Cheers

    Greg Ede

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)

  2. #2
    billc Guest

    Default Re: Zone Alarm blocks Internet access for updated programs

    Sounds like your database in Zone Alarm got corrupt in the upgrade and should be reset. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.

  3. #3
    davieh Guest

    Default Re: Zone Alarm blocks Internet access for updated programs


    <blockquote><hr>BillCherryAtl wrote:
    Sounds like your database in Zone Alarm got corrupt in the upgrade and should be reset. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.
    <hr></blockquote>


    Can the backup of security settings be restored after step 4?

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •