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Thread: zonealarm problem

  1. #1
    vray Guest

    Default zonealarm problem

    i just started using zonealarm and i have notice since ive started when its been running whenever i try to use the internet my computer either freezes or i get program not responding and the hourglass never goes away no matter what browser i use. please help!

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.1

  2. #2
    billc Guest

    Default Re: zonealarm problem

    If this happens very time you try to access the internet, then I'd suggest you do a 'clean' uninstall of ZASS then install a fresh copy. Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin. Now load a fresh ZASS.

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