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Thread: No internet access

  1. #1
    sridharpv Guest

    Default No internet access

    quite recently my system was infected by a virus. All of a sudden zone labs shut of internet access and the icon in the system tray vanished. After I rebooted my system the tray icon was still missing and internet access disabled. If I start in safe mode I am able to access interact as zone products are not enabled. I tried to uninstall but I get a message that vsmon.exe is in use. I checked the task manager but vsmon.exe was not listed. help please

  2. #2
    Join Date
    May 2005

    Default Re: No internet access

    It seems like your system is badly infected.

    Open 'My Computer', then double-click to open C:\ (or the drive letter that your Windows is installed)
    In the menu bar, click File-->New-->Folder.
    That will create a folder named New Folder, which you can rename to "HJT" or "HijackThis". Now you have C:\HJT\ or C:\HijackThis\ folder.

    Now download HijackThis to that folder you created:

    Now go to the folder and unzip the program.
    Double click on HiJackThis.exe
    Click on "Do a System Scan and Save a log"
    Save the log to your desktop somewhere convenient.

    Then post your HijackThis log here by registering before starting a new thread:

    A Malware Removal Expert will tend to you as soon as possible.

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