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Thread: blocked website lookin for my ip address that is secure?

  1. #1
    sheilamorris Guest

    Default blocked website lookin for my ip address that is secure?

    ZoneAlarm Anti-virus version:6.1.744.001
    TrueVector version:6.1.744.001
    Driver version:6.1.744.001
    Anti-virus Vet engine version:
    Anti-virus signature DAT file version:11.9.9761.000
    this is my copy i just downloaded and it paid for a year.
    i have window 2000 and i cant access my bank online
    i get The page cannot be displayed
    i have deleted all cookies and tried to go into programs but i dont know which one it is to open this website up?
    any help?
    new user

    Operating System:Windows 2000 Pro
    Product Name:ZoneAlarm Antivirus
    Software Version:6.1

  2. #2
    billc Guest

    Default Re: blocked website lookin for my ip address that is secure?

    There is nothing in Zone Alarm with Antivirus that should block access to your bank unless there are 'Pro' features enabled in your firewall. By chance did you give Zone Alarm Pro Trial a test run? First I would suggest that you right click on your Zone Alarm icon in your system tray and select 'shutdown Zone Alarm'. Now clean your browser cache and try your bank site. If you can get in ok, then try resetting your Zone Alarm database to clear the 'Pro' settings. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.

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