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Thread: Losing access after un-stopping

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  1. #1
    ambush Guest

    Default Losing access after un-stopping

    After the last upgrade, whenever I first choose "Stop All Internet Activity" then unselect it later (to re-enable access), I cannot access the internet for at least 30-60 minutes or until I reboot.
    What's going wrong?



    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Pro
    Software Version:6.1

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Losing access after un-stopping



    Hi,

    Sounds like your Zone Alarm database has gotten corrupt. Try resetting your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.




















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  3. ambush Guest

    Default Re: Losing access after un-stopping



    Thank you so much for taking the time to try to help me; it is appreciated.

    Unfortunately, your suggestion did not pan out.
    The symptoms are unchanged.
    Actually, the situation is somewhat different than I first thought: it turns out that Internet access is not restored after any length of time.
    The only option is to reboot, which is often unacceptable.

    Note that I never experienced this problem until the most recent update.

    Do you have any other ideas?
    Do you think I should contact Zone Labs more directly?



  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

  5. ambush Guest

    Default Re: Losing access after un-stopping



    Thank you, sir.
    Adding the DNS/DHCP to the Trusted Zone seems to have fixed the problem.
    But I wonder why the problem ONLY appeared when I stopped and then unstopped Internet access?
    That seems strange; it seems to me it should have never worked at all!






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