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Thread: Unable to connect to Zonelabs.com

  1. #1
    robermaldo Guest

    Default Unable to connect to Zonelabs.com

    My Windows XP PC can not access Zonelabs.com.

    I tried with Firefox and Opera. Same results:
    "Unable to connect". I also have a problem accessing http://mail.yahoo.com. I tried adding
    both to the Sites list in the Privacy section, to no avail.

    Another strange thing is that nothing happens when I click "Renew" in Zone Alarm Pro to renew
    my license.

    I tried deleting "Zone Alarm Client" from the Program Control list.

    I have no problem accessing zonelabs.com from my Mac, through the same router. I am writing this
    from the Mac, of course.

    Any suggestions?

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Pro
    Software Version:6.1

  2. #2
    billc Guest

    Default Re: Unable to connect to Zonelabs.com

    See if this helps. First go to your Zone Alarm Pro Privacy > Site list, locate the two "troubled" sites, right click on them, then click to 'remove' them. Now add them back in by clicking on the 'add' button and entering the URL. Now locate the site you just entered on the Site List, right click on it and select 'options'. Next go through all three tabs to uncheck everything and click 'apply' as you go through each tab. Now clean your browser cache and try the site again. Did that help?

  3. #3
    robermaldo Guest

    Default Re: Unable to connect to Zonelabs.com

    Thank you for your help.

    I followed your instructions, but I still can not access those two sites. When I try http://www.zonelabs.com, the "Unable to connect" happens almost immediately, which suggests it is being blocked. When I try http://mail.yahoo.com, it times out.

  4. #4
    robermaldo Guest

    Default Re: Unable to connect to Zonelabs.com

    Bill,

    I just noticed another thread where someone went from Norton AV to AVG. I also switched from Norton AV to AVG Free. I may to reset the database later. Will report the results.

    Roberto

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