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Thread: Zone Alarm locks up after a period of time

  1. #1
    mesablue Guest

    Default Zone Alarm locks up after a period of time

    I'm having trouble with ZA not allowing any access after the computer sits idle for a few hours. Every time I try to go back on ZA blocks all access. The lock is not on, I dont have it set to auto lock or anything like that. If I shut ZA off I can access the internet fine.I have to restart the computer every time for ZA to start working properly again. And then after it sits it locks up again. The computer is not hibernating only the monitor shuts off. Any ideas???Its only started doing this in the last few weeks it worked fine before and nothis really changed on my system.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Zone Alarm locks up after a period of time

    Hi, Welcome to the Forum! Have you granted Generic Host Process For Win32 Services 'server' rights in the Trusted zone? About Generic Host Process For Win32 Services , go to your Zone Alarm Program Control > Programs list and look for the application. The first 3 columns should have green checks next to Generic Host Process For Win32 Services. In your Firewall > Zones panel, do you have your LAN in the Trusted zone? It should look something like this 192.168.0.0/255.255.255.0 ?
    Have you added your DHCP server IP to the Trusted zone as well? Finding DNS and DCHP servers, etc

    1. Go to Run type in command , hit 'ok', and type ipconfig /all then press enter. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side.
    2. In ZA on your machine on the Firewall>Zones tab click Add and then select IP Address. Make sure the Zone is set to Trusted.
    3. Click OK and then Apply and see if that works to fix it. PLEASE keep me posted on your results, THANKS. SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. #3
    mesablue Guest

    Default Re: Zone Alarm locks up after a period of time

    I will give that a try thank you.What is a loop back adapter that is in the firewall zone section???

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Zone Alarm locks up after a period of time



    Hi,

    PLEASE go to the following thread and it will tell you exactly what is a loopback adapter.

    http://forum.zonelabs.org/zonelabs/b...essage.id=7273

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  5. #5

    Default Re: Zone Alarm locks up after a period of time

    To expand a bit on the previous defination of the Loopback adapter....The Loopback Adapter (127.0.0.1), is used by your Computer/ Programs for testing or debugging system problems by sending data out and receiving it back at the source (ie.your own computer) without actually going out across a network or being physically connected to one. It should indeed be in the Trusted Zone. It is safe.

  6. #6
    mesablue Guest

    Default Re: Zone Alarm locks up after a period of time

    Thanks for the help everthing seems to be working again:8}

  7. #7
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Zone Alarm locks up after a period of time

    Hi, You are welcome! Thank you for posting back and "Good Luck"!Have a "GREAT DAY"! SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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