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Thread: Can't access

  1. #1
    wcgabbard Guest

    Default Can't access

    Before switching to ZoneAlarm Internet Security, I used to be able to access the subject site.
    I still can on my other PC which has WIN 98 SE on a Dial-up connection.
    This PC has WIN XP SP2 with IE6 Browser.
    I've written Juno and they offered some tips which I've tried and they didn't work.
    One tip was set my antivirus/firewall to allow activex & scripting.
    I saw no way to do that in ZA.
    Below is an extract of their tips:A)

    Uncheck "Enable third-party browser extensions"


    Open Internet Explorer.

    Click "Tools" menu and select "Internet options"

    Click the "Advanced" tab.

    Under "Browsing", uncheck "Enable third-party browser extensions."

    Click "OK."


    This behavior may also occur because of pop-up blocker in your Internet explorer. To resolve the issue I would suggest you to turn - off your pop-up blocker. To turn off the pop-up blocker, please follow these steps.

    NOTE: This popup blocker will come only if you have installed Windows XP Service Pack 2.

    1. Open Internet Explorer.
    2. Click on Tool Menu and select Pop-up blocker
    3. Under Pop-up blocker click on Turn off Pop-up blocker.

    If the issue is resolved, then change the pop-up blocker settings to allow Juno related pop-up's. To do this, please follow these steps.

    1. From Internet Explorer 6, Click "Tools".
    2. Select "Pop-Up Blocker".
    3. Select "Pop-up Blocker Settings".
    4. When the "Pop-up Blocker Settings" dialog box appears, type in a website address underneath "Address of Web site to allow". Only enter the host name, not the full path, i.e.
    5. Click the "Add" button.
    6. Press "Close" to close the dialog box.

    For more information regarding pop-up blocker please refer the following link:

    Please configure the popup blocker/ Ad blocker installed in your computer, to allow Juno websites through the program.

    In addition you need to configure the antivirus/Firewall programs installed in your computer, to allow activeX and scripting. You may contact the program vendor for guidance.
    Thanks for any help,Bill

    Operating System:
    Windows XP Home Edition
    Product Name:
    ZoneAlarm Internet Security Suite
    Software Version:

    Message Edited by wcgabbard on 10-04-200611:27 PM

  2. #2
    billc Guest

    Default Re: Can't access

    Try this. Go to your ZASS > Privacy > Site List, click on the 'add' button, enter then click 'ok'. Now locate the site you just entered on the Site List, right click on it and select 'options'. Next go through all three tabs to uncheck everything and click 'apply' as you go through each tab. Now clean your browser cache and try the site again.

  3. #3
    wcgabbard Guest

    Default Re: Can't access

    Bill,I tried your suggestions and here's what's happening:
    Before adding the URL to the Site List in ZASS, I could at least get to the login screen at the URL, but after performing your recommendations, I can't get to the login screen.
    I've no problem with any other URLs I visit.

  4. #4
    billc Guest

    Default Re: Can't access

    Did you clean your browser cache after you did what I suggested? If not, try doing that and see what happens. If still no luck, go to your ZASS > Privacy Main panel, turn off all your Privacy blocking, clean your browser cache again , and now try the site.

  5. #5
    wcgabbard Guest

    Default Re: Can't access

    Bill,That did it.
    But is my PC now vunrable?
    Oh, yes I did clean browser cache as you 1st recommended.
    Thanks for your help,BillLondon, Ky.Formerly of Norcross, Ga.

  6. #6
    billc Guest

    Default Re: Can't access

    With all your Privacy blocking off, you will be exposed to ads and cookies which may be a nuisance, but generally harmless. With Mobil Code control off, you could get an unwanted drive-by download of a BHO which can be a bigger nuisance. This is especially true if you visit shady sites like adult sites for example.

    I think you should be able to leave your 'Main' Privacy blocking on and customize the Juno webmail site. If you can't, then perhaps your Privacy database is corrupt and should be reset. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.

    Once you do this adjust your Main Privacy settings the way you wish, then add to your site list and customize it this way. Locate the site you just entered on the Site List, right click on it and select 'options'. Next go through all three tabs to uncheck everything and click 'apply' as you go through each tab. Now clean your browser cache and try the site again.

    This should allow you to use Juno and keep your Main Privacy on. BTW, I keep my Privacy off but that's a personal choice.

  7. #7
    wcgabbard Guest

    Default Re: Can't access

    Bil,I'll try your suggestion about resetting.
    FYI, I run Windos Defender which finds tracking cookies along with the daily virus/spyware scan via ZA.
    Do you have WIN XP Firewall on or off?
    ZA sets it off by default I noticed.
    I've heard both sides, running ZA & WIN XP Firewall both is okay & running both is not okay.
    Your opinion?
    BTW, what is BHO?
    I don't visit those adult sites.

  8. #8
    billc Guest

    Default Re: Can't access

    I do indeed have the Windows XP firewall off. You should only run one firewall at a tie for they have a tendency to fight with one another resulting in conflict and the birth of problems. In this case, more is not better.

    BHO stands for Browser Helper Object. Some are good and enable the display of different file formats not ordinarily interpretable by the Adobe Acrobat reader for example. On the other hand, some forms of malware have also been created as BHOs. Some BHOs install toolbars making it possible that a PC contains BHOs that the owner doesn't know about. The security risk here is that the BHO doesn't need any kind of permission to install malicious components and thus spywares may be spread without the user's knowledge. Perhaps you've heard of folks opening their home page and automatically being re-directed to a search site or adult site. These are BHOs in action. Zone Alarm Pro's Mobile Code control is the first line of defense against an unwanted and sometimes unknown BHO installation.

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