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Thread: Earthlink-ZoneAlarm access issue> Trusted Zone

  1. #1
    chuckmeister Guest

    Default Earthlink-ZoneAlarm access issue> Trusted Zone

    I sure this has been answered before but I don't readily see the answer. Sorry.
    I installed a trial Zone Alarm yesterday. It worked ok including internet access. Earthlink is my IP.
    Today, Firefox and/or Explorer can't get an internet
    connection. They kickoff but it seems like they are waiting for something to finish connecting to the internet.
    Anyone have experience with an Earthlink fix? They are not much help.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Pro
    Software Version:

  2. #2
    billc Guest

    Default Re: Earthlink-ZoneAlarm access issue

    Make sure your DNS server IP is in the Trusted zone of your Firewall > Zones panel. Also confirm you've granted 'access' to your browser in Program Control as well as Generic Host Process For Win32 Services with 'access' and 'server' rights in the Trusted zone.

    In case you don't know, here's how to find DNS and DCHP servers, etc

    1. Go to Run type in command , hit 'ok', and type ipconfig /all then press enter. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side.
    2. In ZA on your machine on the Firewall>Zones tab click Add and then select IP Address. Make sure the Zone is set to Trusted.
    3. Click OK and then Apply and see if that works to fix it..

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