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Thread: Cannot browse...SUDDENLY

  1. #1
    mtroxel Guest

    Default Cannot browse...SUDDENLY



    I have ZA 6.5.737 on both of my computers.
    No settings have changed, but suddenly neither computer can browse the other one unless I kill ZA on the browsing computer.
    ZA can be
    up on the
    target computer, just not on the one I'm using to browse.

    There is nothing in the logs that is blocked, and both computers are getting a static IP from DHCP and each other s IP is in the trusted zone.
    The router IP is also in the trusted zone.

    If I change ZA to show me all alerts, I get nothing as I try to browse.
    I can still see mapped drives, and if I type \\computername into Windows Explorer I can get there just fine.
    But if I bring up network neighborhood and try to browse to the other computer, I can t ..unless I kill ZA.

    Nothing has changed, no ZA updates or anything.
    Anyone have any ideas?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:6.5

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Cannot browse...SUDDENLY

    Hi,

    Welcome to the Forum!


    Well I'd try resetting the ZA database and let it "discover" the connections anew. You'll lose your settings but I think this might do the trick. It will bring the firewall back to the point as if it were a fresh installation.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. Default Re: Cannot browse...SUDDENLY

    No help at all.
    Booted into safe mode, there were actually 4 files of each one...like backup.rdb, backup(2)(2).rdb, backup (3)(2).rdb, backup(4)(2).rdb.
    Same for the iamdb.rdb files.
    I deleted them all.
    When I got back into regular mode, I had no setttings.
    I put my router, the other computer, and the loopback address in the trusted zone.

    Same result.
    With ZA up the Network Browser times out.
    As soon as I kill ZA, I browse just fine.
    I've been noticing that little white arrow in my ZA icon in the systray quite a bit lately.
    I'm thinking I'd like to go back to a previous version of ZA and not let it update.
    I'm spending way too much time on this.

  4. #4
    mtroxel Guest

    Default Re: Cannot browse...SUDDENLY

    So then.....I uninstalled.
    Used your directions from somewhere else on here where I deleted the ZA folder in Program Files, Systme32, can't rmember the rest...but I followed all the steps.
    Reinstalled, plugged in my loopback, router and the other computer's IP.
    Same result.
    I can browse the workgroup with ZA turned off, turn it back on and the Network Browser times out.

  5. #5
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Cannot browse...SUDDENLY

    Hi,

    PLEASE go to the following threads and hopefully one of them will solve your problem, if not PLEASE post back, THANKS.

    http://forum.zonelabs.org/zonelabs/b...ssage.id=27745

    http://forum.zonelabs.org/zonelabs/b...ssage.id=27755

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  6. Default Re: Cannot browse...SUDDENLY

    Is there a text file in the C\WINDOWS\Internet logs called something along the line of lspconflict?

    What does it say?

    Are you using the GoogleDesktop or IM's?

    Have you tried to repair the TCP/IP stack in the XP?
    Try this freeware tool to do fix it and see if that helps>

    http://www.majorgeeks.com/XP_TCPIP_Repair_d4521.html

    Also get this freeware tool and see if there is any malware in the LSP that maybe causing the problem>

    http://www.majorgeeks.com/LSP-Fix_d4180.html

    Download this the TCPView >

    http://www.microsoft.com/technet/sys...s/TcpView.mspx

    OR do some netstats in the command (netstat -a or netstat -an or use netstat help for the netstat menu)

    Does the Generic Host Process (svchost.exe) have server rights for the Trusted Zone?


    Check the WINDOWS\system32 for the WSOCK32.DLL. There should only be one and it should be just from Microsoft.

    Is the loopback address of 127.0.0.1 listed as Trusted in the Zones of the Firewall of the ZA?

    Post back with some more input, please.

    Oldsod
    Best regards.
    oldsod

  7. #7
    mtroxel Guest

    Default Re: Cannot browse...SUDDENLY

    Is there a text file in the C\WINDOWS\Internet logs called something along the line of lspconflict?
    No

    What does it say?

    Are you using the GoogleDesktop or IM's?

    No

    Have you tried to repair the TCP/IP stack in the XP?
    Try this freeware tool to do fix it and see if that helps>

    http://www.majorgeeks.com/XP_TCPIP_Repair_d4521.html
    Haven't done that, but I don't have a TCP/IP problem.
    If I kill ZA everything's fine...and the only problem is browsing my peer to peer network.
    I don't like using those unless I have to.
    Then I have to rebuild some other things I have going.
    If I wasn't so convinced this is a ZA problem I might do it.

    Also get this freeware tool and see if there is any malware in the LSP that maybe causing the problem>

    http://www.majorgeeks.com/LSP-Fix_d4180.html
    I haven't had malware for about 3 years.
    Between SpyBot's Tea Timer thing, anti-virus, firewall, updating Windows
    and the Microsoft MVP Hosts file I use, I'm pretty protected.
    Just looked at my HighJackThis log to be sure, nothing running there that I haven't seen before.
    And as you can tell, I always know what's running in the background.


    Download this the TCPView >

    http://www.microsoft.com/technet/sys...s/TcpView.mspx

    OR do some netstats in the command (netstat -a or netstat -an or use netstat help for the netstat menu)
    I did a netstat -a
    I'm just connected to the ususal, my POP server, netbios-ssn to the other computer, your site

    Does the Generic Host Process (svchost.exe) have server rights for the Trusted Zone?
    Yes


    Check the WINDOWS\system32 for the WSOCK32.DLL. There should only be one and it should be just from Microsoft.
    Just one, and it's MS's.

    Is the loopback address of 127.0.0.1 listed as Trusted in the Zones of the Firewall of the ZA?
    Yes.

  8. #8
    mtroxel Guest

    Default Re: Cannot browse...SUDDENLY

    Sly,
    I looked up both of those threads.
    I don't have a DNS problem.
    The Internet is fine.
    I can reach netbios shares if I type them in.
    I just can't browse....that is unless I kill ZA.
    And since this laptop ends up all over Minneapolis on various networks, I need to be able to browse.

  9. #9
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Cannot browse...SUDDENLY

    Uninstall the ZA and then reinstall it again.

    Use the "/clean" uninstall method>

    Clean Uninstall
    Go into the start menu locate the zonelabs entry and right click on the uninstaller and select properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click apply and then OK. Next open ZA and turn off the load on boot option, then reboot and then run the uninstaller.This should get rid of all of ZoneAlarm. Now go to your windows temp folder and delete everything. Find the folder named Internet logs and delete it then empty your recycle bin.

    This should fix it.

    Oldsod
    Best regards.
    oldsod

  10. #10
    mtroxel Guest

    Default Re: Cannot browse...SUDDENLY

    Did that two hours ago.
    I'll do it once more.....

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