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Thread: Unable To Connect> Sounds like you need to add your DHCP server IP to the Trusted Zon

  1. #1
    angelapple Guest

    Default Unable To Connect> Sounds like you need to add your DHCP server IP to the Trusted Zon

    Hi, new here, I just purchased zonealarm security suite and after leaving my connection idle for two hours I was unable to connect (using firefox 2.0).
    I shut down zonealarm and that fixed the problem. I obviously don't want to do this everytime, hope someone can help. Thanks in advance!

    AngelApple

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    billc Guest

    Default Re: Unable To Connect

    Sounds to me like you need to add your DHCP server IP to the Trusted zone.

    Finding DNS and DCHP servers, etc

    1. Go to Run type in command , hit 'ok', and type ipconfig /all then press enter. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side.
    2. In ZA on your machine on the Firewall>Zones tab click Add and then select IP Address. Make sure the Zone is set to Trusted.
    3. Click OK and then Apply and see if that works to fix it..

  3. #3
    angelapple Guest

    Default Re: Unable To Connect

    Thanks Bill, I did as you said, now just have to wait till it happens again and see if that fixes is.
    Thanks Again,
    Happy Holidays

    AngelApple

  4. #4
    angelapple Guest

    Default Re: Unable To Connect

    Hi just wanted to let you know that the problem is fixed and to thank you once again.

    AngelApple

  5. #5
    thejackel Guest

    Default Unable To Connect, how to find port

    I understand how to find the server with the ip address. I need to know what port Zone Alarm uses by default. The company I work for has all the ports blocked but the Zone Alarm got through and was able to update the virus def's. Is there somewhere in the program to find out which port it uses to access the internet?
    Thanks,

  6. #6
    billc Guest

    Default Re: Unable To Connect, how to find port

    Sorry I don't know for sure. You can get the answer from Zone Labs Technical Support

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