I'm trying to help a ZoneAlarm user access a web site that I manage and I'm looking for some expert help.
He is using ZASS 6.5.737.00 with the current version of Firefox. His default global privacy settings are set to block everything and when he wants to work with a specific site, he'll create a site-specific privacy profile and modify the settings until they work.
He cannot load our site at all. The browser status shows "transferring data from...", but nothing ever comes up. IE7 exhibits similar behavior. I've downloaded and installed the same version he's running and after simulating his configuration, I'm not seeing the same issue.
Everything works fine with ZASS shut down, so it appears ZASS is causing this behavior. I had him go to the site by IP and the same thing happened, so not a DNS issue. We went to the Privacy entry for the site in question and enabled access for every option (Cookies allowed, mobile code allowed, etc.) and the problem continued.
It seems as though ZASS is ignoring the Privacy settings when we open everything up for the site or it's just blocking the data transfer.
Any ideas or recommendations would be appreciated.
Product Name:ZoneAlarm Internet Security Suite