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Thread: Can no longer connect to internet or email with zone alarm firewall active

  1. #1
    sreiling Guest

    Default Can no longer connect to internet or email with zone alarm firewall active

    I have recently lost the ability to connect to the internet or retrieve/send email when zone alarm firewall is active.
    If I attempt to open internet explorer I eventually get a connection error.
    If I open Outlook Express I eventually time out trying to connect.
    If I shut down zone alarm, no problems connecting.
    This just seemed to happen out of the blue starting yesterday.


    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:6.5

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,443

    Default Re: Can no longer connect to internet or email with zone alarm firewall active

    Hi,

    Welcome to the Forum!

    A database reset will fix the problem if Zone Alarm is the problem in the first place. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

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