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Thread: ZA causing "Windows cannot access the specifed device,path, or file..."

  1. #1
    petewelch Guest

    Default ZA causing "Windows cannot access the specifed device,path, or file..."

    Started having problems with file downloads and with
    "view source" not being able to open notepad and being unable to cut from a web site and paste into Word. Got the idea Adobe was the problem, so uninstalled Reader and tried to reinstall - got the "Windows cannot access ..." message. After spending several hours finally discovered Zone Alarm was the culprit. It goes away if I shut down ZA, which I don't want to do. This may have been caused by an automatic update or installation of Internet Explorer 7. Any settings I should change? Windows Firewall is off.

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm (Free)
    Software Version:6.5

  2. #2
    Join Date
    Dec 2005

    Default Re: ZA causing "Windows cannot access the specifed device,path, or file..."

    If this was the ZAFree version 7, I would say uninstall and install the ZAFree version 6.5. But this is not the case.

    Try a database reset and lets see if that works.

    Boot your computer into the Safe Mode

    Navigate to the c:\windows\internet logs folder

    Delete the backup.rdb and iamdb.rdb files in the folder

    Clean the Recycle Bin

    Reboot into the normal mode

    ZA will be just like new with no previous settings or data

    make sure this done as a side note, but it is not revelant to the issue.

    Make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone. Finding DNS and DCHP servers, etc

    1. Go to Run type in command , hit 'ok', and type ipconfig /all then press enter. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side.
    2. In ZA on your machine on the Firewall>Zones tab click Add and then select IP Address. Make sure the Zone is set to Trusted.
    3. Click OK and then Apply and see if that works to fix it.
    4. The loopback or localhost ( must be listed as Trusted.
    5. The Generic Host Process (svchost.exe) must have server rights for the Trusted Zone.
    Plus it must have both Trusted and Internet Access.

    The conflict could be from additional spyware guards or system guards or from the antivirus guards. Or web/site filtering or ad blocker or spysite guards. Got the Tea timer running or Ad Watch or something like that running, then disable these from windows startup before doing the ZA database reset.

    Best regards.

  3. #3
    prodad Guest

    Default Re: ZA causing "Windows cannot access the specifed device,path, or file..."

    I am having the exact same problem. Since the recent Windows update I can't View Source or Launch a PDF document from within IE7. Shutting down ZoneAlarm fixes the problem. I'm running Security Suite 6.5.737.000.
    I'm not sure I understood the reply to Pete's message. Any simple fixes for this would be appreciated. By the way, there are several posters on an Adobe forum with the exact same problem too. They are ALL running Zonealarm.

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