Here's what I've got:
ZoneAlarm Free version 8.0.065.000
TrueVector security engine version 8.0.065.000
Driver version 8.0.065.000
Acer Aspire M3100 Vista Home Premium Service Pack 1
AMD Athlon 64 x 2 dual core processor 5600+ 2.80 GHz, 32 Bit
RAM: 3.00 GB
ZoneAlarm Free 8
AVG Anti-Virus Free 8
SpyBot Search & Destroy w/Tea Timer
Ad-Aware Free 8
I upgraded from ZA version 7 to 8 on or about January 15, 2009. I was having major problems upgrading and came here for help:
Since upgrading, Firefox would stop responding after a few hours. I thought this was a Firefox issue and went to their forum for help. Nothing came of it after disabling add-ons and what not, so I installed Opera and Chrome and temporarily stopped using Firefox. It wasn't long (a few hours) when all browsers would stop responding. Going to their forums, I still was not able to resolve the issue. I did several ping tests (0 lost), updated my network controller, scanned for viruses and adware, updated all my programs, called my internet company who said the router is up to date.
When I disconnected Vista from the router and connected XP to the router, I tested whether browsers stopped responding. After two days of testing, the browsers had no problem. XP SP3 also has ZoneAlarm 8, SpyBot, AVG, Ad-Aware.
When the browsers in Vista fail, I see messages such as the two below when attempting to go to any website:
1) This webpage is not available. The webpage at ... might be temporarily down or it may have moved permantently to a new web address.
2) Error! Could not connect to remote server. You tried to access the address ... which is currently unavailable. Please make sure that the Web address (URL) is correctly spelled and punctuated, then try reloading the page. Make sure your internet connection is active and check whether other applications that rely on the same connection are working.
The Goober chat program still worked when the browsers were down. Goober uses a different port.
The only way to make the browsers work again is to shut down and reboot. This gets old after 3-4 times a day.
So I've narrowed it down to Vista being part of the problem, and possibly Zone Alarm contributing to the problem.
Questions: How do I tell if Zone Alarm could be blocking my internet? And if internet is blocked, why does it work for a few hours then suddenly quit?
I've seen other reports on this forum where programs/internet fails after inactivity. My problem is different because I'm actively using the computer when internet goes out. The computer goes black after inactivity of over an hour and stays that way all night. When I jiggle the mouse to restart it in the morning, internet is working fine until a few hours later.
Someone at the Opera forum suggested removing Zone Alarm: http://my.opera.com/community/forums...comment2889735
I'd rather keep Zone Alarm because it worked good until recently. Maybe someone at Zone Alarm should be checking into this problem.
Operating System:Windows Vista Home Premium
Product Name:ZoneAlarm (Free)