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Thread: Zonealarm stops firefox

  1. #1
    cdawks Guest

    Default Zonealarm stops firefox

    I recently installed a new auto update of firefox, and now zone alarm won;t let it access the internet. IE gets through alright, and the settings for FF are the same as for IE - they are :
    Auto III Y Y Y X Y
    Every time I run firefox I get an alert from ZA saying:
    Event 0 subevent 3 class 1 Kill/don;t kill
    I say don;t kill and remember this decison but it does just the same.
    I have tried reinstalling FF 2. I've also tried removing FF from the ZA program list as suggested in some other posts, but still no joy.
    What should I try next?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Pro
    Software Version:6.0

  2. #2
    cdawks Guest

    Default Re: Zonealarm stops firefox

    By the way if I stop ZA altogether then firefox gets through OK, so it doesnt seem to be a FF problem

  3. #3
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,443

    Default Re: Zonealarm stops firefox

    Hi,

    Welcome to the Forum!

    Try resetting your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    PLEASE keep me posted on your results, THANKS.

    SlyFox

  4. #4
    cdawks Guest

    Default Re: Zonealarm stops firefox

    Hi slyfox
    That did the trick.
    Thanks for your help.
    Chris

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