i believe it is a zonealarm problem, because i could connect to the internet when i am in the safe mode. and the same problem happened before the last time i upgraded (have connection in safe mode but no connection in normal mode) and i was able to fix that by deleting all the zonealarm files.
the problem started when my free version of zonealarm (v6.5 i believe) constantly popping up windows asking me to upgrade. i ignored it for a while but it was so persistent. so i did a upgrade and the nightmare began. the upgrade to v7 did not complete because it can't access some service or something. and it left me in an unstable state, so i did an uninstall and everything was fine. but this was only because i did not reboot. the next morning, i boot up my machine only to realize that my connection was gone.
having experienced the same problem before i did not panic. i started into safe mode, removed all the zonealarm files and registry entries according to this post:
but it did not help.
i downloaded a full v7 zonealarm free install version, installed it under normal mode. the install can't finish.
i went into safe mode and installed it again. the install finished. i came back up normal mode. sure enough, zomealarm was working, it pops up windows asking for permission when i try to ping yahoo.com. but even if i say allow. i still can't connect.
i would appreciate it if zonealarm engineers could identify additional files that was not part of this instruction
i would think the list is old and won't apply to v6 or v7 products? i am thinking of installing a 6.5 version. not sure if it would help. and also where do people get old install images?
Operating System:Windows XP Pro
Product Name:ZoneAlarm (Free)