i am having some major problems with zonealarm internet security suite.
I tried using it on my computer (upgraded from zonealarm pro
4 or 5, which was working perfectly). after upgrade to za internet security suite 7, i could not access the internet. when zone alarm is turned off, internet works fine. occasionally, with zonealarm on, i could get access to my home page (cnn.com) but the page looked weird (big text, parts of website in different areas). then when trying to go to another webpage, get error "page not found", etc.
ended up using internet without za, got viruses, had to reformat hard drive. thus, started over.
now, with fresh installation of xp sp2, tried installing za internet security suite 7 again.
same issues. internet access works perfectly with za off.
with za on, occasionally, home page (cnn) will work but with giant sized text, and format of web page looking different (as before).
when going to another webpage, i get the same "page not found".
have tried searching these forums tirelessly. have tried every suggestion (messing with program control, giving internet and trusted access to svchost, ie, other programs suggested, adding ip address of router to trusted zone, adding dhcp and dns address to trusted zone). nothing works.
I know that the computer has some sort of (limited)
access to the internet when za is on because when the messed up version of cnn.com comes up, it is updated with
today's news stories (thus, not some sort of cache loading the webpage). the webpage just has big text, and is reported to have an error on the page by ie after the webpage loads.
also, for completeness sake, in trying to fix za this time, i had a ie window open to the za forums (with za off), i then restarted za (with the ie window still open). the opened window continued to have access to the internet on the za forums domain. however when trying to go to another domain from that window, or trying to start a new ie window, "page not found" error comes up.
also, from within za, spyware can update but anti-virus cannot update (states "unable to connect" )
when za is running.
please help, i have spent hours and hours trying to resolve this. i really would like to use za but if i can't connect to the internet, then i might have to find a different program. any suggestions?
if the above does not make sense (i am rather frazzled right now), please ask specific questions and i will answer them as soon as possible.
thank you in advance for any help with this matter.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite