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Thread: Locked Out everytime the computer starts

  1. #1
    Join Date
    May 2007
    Posts
    3

    Default Locked Out everytime the computer starts

    I hope that someone might be able to explain what is happening and how I can fix it.I have ZASS 7 installed and until recently when starting the computer ZASS started with internet access enabled ("unlocked&quot. Now when I start ZASS is locked - there is a red padlock on the task bar which I have to take off before accessing the internet. I have checked Program Control - Main and the Automatic Lock is disabled. Any ideas anyone?

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Locked Out everytime the computer starts



    Hi,

    Welcome to the Forum!

    Try resetting your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    ZoneAlarm database reset instructions link:

    http://www.nohold.net/noHoldCust25/P...rruptlogs.html

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. #3
    Join Date
    May 2007
    Posts
    3

    Default Re: Locked Out everytime the computer starts

    Thanks - I followed your advice and sure enough ZASS starts without the red padlock BUT I am now informed by Windows Security Centre that I do not have an anti-vrus program running. I've updated the anti-virus definitions on ZASS - still the same. I've rebooted the computer - still the same. Is there anything I can do to solve this issue which wasn't with me before.Also in Program Control | Advanced | Alerts and Functionality the option " Require a password to allow a program temporary internet access" cannot be selected (or deselected) because it is greyed out. Any thoughts?
    Brian

  4. #4
    Join Date
    May 2007
    Posts
    3

    Default Re: Locked Out everytime the computer starts

    Yesterday, after posting, I ran Ad-Aware 2007 and SpyBot then I closed down. Today all appears to be normal. No red shield from Windows Security Centre in the task bar AND I can adjust the greyed out item in Alerts & Functionality. What is happening?

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