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Thread: access problems

  1. #1
    rjfries Guest

    Default access problems

    Running a fully patched Win
    XP system with ZA security suite using a DSL connection thru a LinkSys router. When computer wakes from sleep mode
    I have no web access and cannot retrieve my eMail. If I shut down ZA and then restart it again i can then
    get access.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2

    Default Re: access problems

    Hello,Make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone. Finding DNS and DCHP servers, etc

    1. Go to Run type in command , hit 'ok', and type ipconfig /all then press enter. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side.
    2. In ZA on your machine on the Firewall>Zones tab click Add and then select IP Address. Make sure the Zone is set to Trusted.
    3. Click OK and then Apply and see if that works to fix it.
    4. The localhost (127.0.0.1) must be listed as Trusted.
    5. The Generic Host Process (svchost.exe) as entered in the Zone Alarm's Program's list must have server rights for the Trusted Zone.
    Plus it must have both Trusted and Internet Access.
    Let us know how it goes. :8}

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