I get the following error message when I try to get into applications (e.g., Outlook, Word, Excel) remotely via my office's Citrix server: "Cannot connect to the Citrix mainframe server. SSL Error 4: Attempted to connect using the (TLS V1.0 | SSL V3.0) protocol(s). The server rejected the connection." Alternatively, I get the message: "Citrix SSL server you have selected is not accepting connections."

It seems to be a firewall issue. I use ZoneAlarm Security Suite, and I can get into the applications when the firewall software is shut down. I've attempted to have the firewall recognize the Citrix application and website, but that doesn't seem to help.

I'm no techie on this stuff, so please be technically gentle in any response. Thanks.

Operating System:Windows XP Pro
Software Version:7.0
Product Name:ZoneAlarm Internet Security Suite