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Thread: Computer finds a new network everytime I restart the computer

  1. #1
    jimdigris Guest

    Default Computer finds a new network everytime I restart the computer

    Recently, I reset the database when my antivirus wasn't scanning on the scheduled day.
    Since then, every time I restart the computer, I get a box telling me that ZoneAlarm has found a new network and I have to set it up again.
    I have the Security Suite 7.0.462.000 running on Windows XP.
    I get my internet access through Cablevision.
    I have a wireless router.
    The Windows firewall is shut off.
    What do I do?

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
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    Default Re: Computer finds a new network everytime I restart the computer

    Hi!from what you describe the reset did not really worked better you try to refresh ZA, clean your system.1. First a complete unistall of ZA, see here:http://www.nohold.net/noHoldCust25/P...n_install.htmlPlease follow closely all the steps including what suggested at the end of the document (i.e. removing folders). If you do not paste correctly the option /clean and /rmlicense you will not be able to completely remove ZA. You need to ensure that any traces of ZA are gone from your PC.2. Do you have any other security tools installed? Registry tools? Other resident tools? Please remove them and only install back once ZA is working properly. If you had Norton installed opn your machine run their unistall tool.3. Run a registry/system cleaner. Don't trust commercial cleaners, they can mess up your system. Just use ccleaner, its free and does a good jobHere: http://www.ccleaner.com/download/bui...wnloading-slim4. Download a fresh installer of ZAsuite (do not use any download managers, simply use Internet explorer)http://www.ZoneAlarm.com/zasuitedownload/
    5. Install with default settings, DO NOT alter them6. As soon as installed, update your AV/AS signature manually (ZA antivirus/antispyware tab)Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    martytx Guest

    Default Re: Computer finds a new network everytime I restart the computer

    jimdigris,
    I have ZA AntiVirus, but possibly this setting
    is also in
    ZA Internet Security Suite.
    From the main
    Firewall tab, click
    Advanced.
    Put a checkmark in "Exclude networks from the Trusted Zone upon detection".


    Marty

  4. #4
    jimdigris Guest

    Default Re: Computer finds a new network everytime I restart the computer

    Marty, thanks for the advice.
    Unfortunately, it didn't work.
    The computer just forgot that setting when it was restarted.
    Fax, also thank you for the advice.
    Reinstalling was my worst case scenario.
    I did not enjoy it, but it seems to have worked.
    There was a complication.
    On the "How to perform a clean install" link,
    it said to add /clean/rmlicense to the target line.
    After I did so and tried to run the uninstall, it replied "The option switch /clean/rmlicense is undefined".
    So, I just kept the default
    target.I didn't run the system cleaner, but I did delete the specified folders.After I updated the virus and spyware definitions and restarted, it found a new network and I thought that the fix failed.
    I went through the song and dance of setting it up.
    I have restarted the computer twice since then, and it is not coming up with the new network box.
    Hopefully, the fix has stuck.One other issue: when I start the computer, I hear the "wake up" music on the blue "Welcome" page before it goes to the Windows desktop.
    I don't know if it always did that, but I thought that it played when the Windows desktop came up.
    Is this anything to be concerned about?

  5. #5
    Join Date
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    Default Re: Computer finds a new network everytime I restart the computer

    Hi!<HR>jimdigris wrote:
    After I did so and tried to run the uninstall, it replied "The option switch /clean/rmlicense is undefined".
    <HR>Yes, of course you get an error... you forgot the space between /clean and /rmlicense.... [space] /clean [space] /rmlicenseSo, ZA was not removed completely... I suppose you didn't need to input your license, right?Next time (hopefully not) just copy and paste the text in the document.You can't go wrong this way.Well, glad it works anyway....Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    jimdigris Guest

    Default Re: Computer finds a new network everytime I restart the computer

    I'm back to square one.Not long after the last &quot;fix&quot;, it began scanning for viruses everyday even though it was not supposed to.
    Additionally, when I would make a change to the security settings, it would not remember the changes the next time I started the computer.
    So, today, I reinstalled again.
    This time, I followed all the directions carefully.Just like before, when I restart the computer, it finds a new network and wipes the security settings.
    Beside smashing my computer and declaring holy war against the computer industry, what do I do?My internet is handled by the Cablevision.
    The signal goes through a wireless router into the cable modem and from there into the computer.
    Is there a connection setting that needs to be adjusted?

  7. #7
    Join Date
    Nov 2004
    Location
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    Posts
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    Default Re: Computer finds a new network everytime I restart the computer

    Hi!remove completely ZA again and reinstall but this time you need to do it with only ZA and MS standard services and programs.This way:1.) Click Start -&gt; Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerNow remove ZA, reinstall, etc... always with only ZA and standards MS services.Do you still get the problem?Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    jimdigris Guest

    Default Re: Computer finds a new network everytime I restart the computer

    Hi Fax,Things have taken a turn for the wierder.
    After restarting it 4 times, it's behaving itself.
    Well, at least it's not finding new networks.
    And for a change, it's remembering the security settings.
    The real test will come next week when may try to scan everyday.
    If there's a problem I'll let you know.Any ideas on why it took 4 restarts to get it right?Thank you for your help,Jim

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Computer finds a new network everytime I restart the computer

    Hi!Nope, I don't know... something wrong anyway.Never seen such a problem.Selective startup may help (us suggested before).Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    jimdigris Guest

    Default Re: Computer finds a new network everytime I restart the computer

    It's still scanning when it shouldn't be, so I'll reinstall again this weekend.What kind of problems could be created by removing all the checks in the start up tab?Some of these services are labeled as essential in the services tab.
    Should I uncheck them too?
    I noticed that there is no check for the TrueVector Internet Monitor.
    Does that mean anything?I've also noticed that the virus scan is running slow.
    It's up to close to three hours now.
    Does this mean anything?

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